Job Description Receptionist – GP Practice/n Location: Brighton Contract Type: Full-Time Salary: Competitive Start Date: As soon as possible /n About the Role/n We are recruiting a friendly and organised Receptionist to join a busy and supportive GP Practice in Brighton. /n This is an excellent opportunity for someone who enjoys working in a patient-facing environment and takes pride in delivering excellent customer service within primary care. /n As the first point of contact for patients, you will play a key role in ensuring the smooth day-to-day running of the practice while providing a welcoming and professional experience for all visitors and callers. /n Key Responsibilities/n /n - /n Greet patients and visitors in a professional and compassionate manner /n /n - /n Manage incoming calls and respond to patient enquiries efficiently /n /n - /n Book, amend, and cancel appointments using the clinical system /n /n - /n Process repeat prescription requests and incoming correspondence /n /n - /n Maintain accurate patient records and update demographic details /n /n - /n Support administrative duties including scanning, filing, and document management /n /n - /n Liaise with GPs, clinicians, and the wider practice team /n /n - /n Ensure confidentiality and compliance with NHS information governance standards /n /n /n What We're Looking For/n /n - /n Previous reception or customer service experience /n /n - /n Excellent communication and interpersonal skills /n /n - /n Strong organisational and IT skills /n /n - /n Ability to remain calm and professional in a busy environment /n /n - /n Team player with a positive and patient-focused approach /n /n /n Desirable/n /n - /n Previous GP surgery or NHS experience /n /n - /n Familiarity with EMIS, SystmOne, or similar clinical systems /n /n - /n Understanding of NHS appointment processes and medical terminology /n /n /n What's on Offer/n /n - /n Supportive and friendly practice environment /n /n - /n Opportunity to develop within primary care services /n /n - /n Ongoing training and development opportunities /n /n - /n Flexible working arrangements may be considered /n /n - /n Stable and rewarding role within a community-focused practice /n /n
