At a Glance
- Tasks: Support patient pathways and manage administrative processes in a healthcare setting.
- Company: Dynamic private healthcare organisation in Birmingham.
- Benefits: Competitive salary, flexible working, and ongoing training opportunities.
- Other info: Collaborative environment with opportunities across various clinical specialties.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Previous admin or medical secretary experience and strong organisational skills.
The predicted salary is between 24852 - 27374 € per year.
Location: Birmingham
Contract Type: Full-Time / Part-Time
Salary: £24,852 – £27,374 per annum (£12.71 – £14.00 per hour)
Start Date: As soon as possible
About the Role
We are recruiting an organised and proactive Medical Secretary to join the administrative team within a private healthcare organisation in Birmingham. This role is key to supporting the smooth running of patient pathways across multiple specialties, ensuring high-quality administrative support and an efficient patient experience throughout community and clinical services.
Key Responsibilities
- Coordinate and support administrative processes across the patient journey
- Manage appointments, waiting lists, clinic bookings, and follow-up arrangements
- Process referrals, consultation letters, and clinical correspondence
- Liaise with GPs, clinical teams, patients, and external agencies to ensure seamless care coordination
- Maintain and update patient information on clinical systems accurately
- Support RTT targets and ensure adherence to service protocols and timescales
- Handle incoming calls, patient enquiries, and specialty inbox management professionally
- Undertake general office duties including scanning, filing, photocopying, and diary management
- Support reception and front desk duties where required
- Participate in data validation, audits, and activity reporting using clinical systems and Excel
- Support induction and training of new administrative staff
- Provide cross-cover and flexible support across teams and Modality sites when required
What We’re Looking For
Essential
- Previous administrative or medical secretary experience
- Strong organisational and communication skills
- Good working knowledge of: Microsoft Word, Excel, Outlook
- Ability to manage workload effectively under pressure
- Professional and patient-focused approach
- Ability to work independently and as part of a team
Desirable
- Previous NHS or healthcare provider experience
- Knowledge of SystmOne
- Experience using NHS E-Referral systems
- Understanding of RTT pathways and healthcare administration processes
What’s on Offer
- Competitive salary package
- Supportive and collaborative working environment
- Opportunity to work across varied clinical specialties
- Ongoing training and development opportunities
- Flexible working within a growing healthcare organisation
Medical Secretary employer: Flexzo Ai
Join a dynamic private healthcare organisation in Birmingham, where we prioritise a supportive and collaborative work culture that values your contributions as a Medical Secretary. With competitive salaries and flexible working options, we offer ongoing training and development opportunities to help you grow in your career while ensuring a high-quality patient experience across various clinical specialties.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Secretary
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work in administrative roles. They might know of openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to medical administration. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've managed appointments or handled patient enquiries in the past. This will demonstrate your fit for the Medical Secretary role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Medical Secretary
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous administrative or medical secretary experience. We want to see how your skills match the role, so don’t be shy about showcasing your organisational and communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your knowledge of healthcare administration processes and how you can contribute to a smooth patient journey.
Showcase Your Tech Skills:Since we rely on tools like Microsoft Word, Excel, and Outlook, make sure to mention your proficiency with these applications. If you have experience with SystmOne or NHS E-Referral systems, definitely highlight that too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Flexzo Ai
✨Know Your Stuff
Make sure you brush up on your knowledge of medical terminology and administrative processes. Familiarise yourself with common healthcare systems like SystmOne and NHS E-Referral systems, as this will show that you're ready to hit the ground running.
✨Showcase Your Organisational Skills
Prepare examples of how you've effectively managed appointments, waiting lists, or any administrative tasks in previous roles. Being able to demonstrate your organisational prowess will be key, especially since this role involves coordinating patient pathways.
✨Practice Your Communication
Since you'll be liaising with GPs, clinical teams, and patients, practice clear and professional communication. Consider role-playing common scenarios you might encounter, such as handling patient enquiries or managing clinic bookings.
✨Be Ready for Pressure
Think of situations where you've had to manage your workload under pressure. Be prepared to discuss how you prioritised tasks and maintained a patient-focused approach, as this will highlight your ability to thrive in a busy environment.
