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- Tasks: Be the friendly face of our practice, helping patients with appointments and queries.
- Company: Join a supportive GP practice dedicated to patient care.
- Benefits: Earn £13.68 an hour with full-time hours and a chance to grow.
- Other info: Flexible shifts with opportunities for evenings and weekends.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Strong communication skills and IT confidence are essential.
The predicted salary is between 28400 - 28400 £ per year.
Location: GP Practice / Primary Care Setting
Contract Type: Full-Time
Salary: £13.68 an hour
Start Date: As soon as possible
About the Role
We are recruiting a Patient Care Advisor to join a busy and supportive primary care team. This is a key front-facing role, acting as the first point of contact for patients and ensuring they receive a professional, efficient, and compassionate service. You will play an essential part in supporting both clinical and administrative functions within the practice.
Key Responsibilities
- Reception & Front Desk
- Welcome patients and visitors in a professional and approachable manner
- Manage appointment bookings, repeat prescriptions, and home visit requests
- Direct patients to the appropriate healthcare professional or service
- Handle incoming and outgoing communications
- Process scanning, filing, and data entry tasks
- Manage online requests via SystmConnect and clinical systems such as SystmOne
- Provide clear, effective communication with patients, carers, and clinical staff
- Maintain confidentiality and handle sensitive information appropriately
- Support opening and closing of the premises
- Ensure adherence to security protocols
- Maintain tidy and organised clinical and reception areas
You will also participate in a rota covering reception, switchboard, and administrative duties, with flexibility to support evenings and occasional weekend sessions where required.
What We’re Looking For
- Strong communication and interpersonal skills
- Confident IT skills, including use of clinical systems
- Ability to remain calm and organised in a fast-paced environment
- A proactive and flexible approach to team working
- Commitment to confidentiality, equality, and professional standards
Desirable
- Experience working in an NHS or primary care setting
- Knowledge of SystmOne or similar clinical systems
- NVQ Level 2/3 in Customer Service or Business Administration
- Understanding of NHS processes and medical terminology
Patient Care Advisor - Receptionist in Brighton employer: Flexzo Ai
Contact Detail:
Flexzo Ai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Care Advisor - Receptionist in Brighton
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the GP practice. Understand their values and services they offer. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine in front of the interview panel.
✨Tip Number 3
Show off your soft skills! As a Patient Care Advisor, communication is key. Be ready to share examples of how you've effectively communicated with patients or handled difficult situations in the past. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It not only streamlines the process but also shows your enthusiasm for the role. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Patient Care Advisor - Receptionist in Brighton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make a difference, especially for a role like Patient Care Advisor.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant experience in customer service and any familiarity with clinical systems like SystmOne. This shows us that you understand what we're looking for and how you can contribute.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for strong communication skills, so show us you can convey your thoughts effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for both of us!
How to prepare for a job interview at Flexzo Ai
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Patient Care Advisor. Familiarise yourself with tasks like managing appointment bookings and handling sensitive information. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role requires strong communication, prepare examples of how you've effectively communicated with patients or colleagues in the past. Think about situations where you had to remain calm under pressure or resolve conflicts, as these will highlight your interpersonal skills.
✨Get Comfortable with IT Systems
Since you'll be using clinical systems like SystmOne, brush up on your IT skills before the interview. If you have experience with similar systems, be ready to discuss it. If not, demonstrate your willingness to learn and adapt quickly to new technologies.
✨Demonstrate Your Team Spirit
This role involves working closely with a team, so be prepared to talk about your experiences in collaborative environments. Share examples of how you've supported your colleagues or contributed to a positive team atmosphere, especially in busy settings.