At a Glance
- Tasks: Lead a team to ensure smooth patient booking and administrative processes.
- Company: Dynamic private healthcare provider in Birmingham.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Join a collaborative team focused on service excellence.
- Why this job: Make a real difference in patient care while advancing your career.
- Qualifications: Experience in healthcare administration and strong leadership skills.
The predicted salary is between 30000 - 35000 £ per year.
Location: Birmingham
Contract Type: Permanent
Salary: £30,000 – £35,000
Start Date: ASAP
About the Role
Our client is seeking an experienced Senior Medical Secretary to lead and coordinate the administrative function across its growing private healthcare services. This is an exciting opportunity for a highly organised and proactive individual to manage a team of Patient Pathway Coordinators, ensuring the smooth delivery of patient booking, pathway management, and administrative processes for both self-pay and insured patients. The successful candidate will play a key role in driving service excellence, supporting operational performance, and enhancing the patient experience.
Key Responsibilities
- Lead, supervise, and support a team of Patient Pathway Coordinators
- Manage administrative workloads and ensure appropriate service cover
- Monitor referrals, inboxes, clinic activity, and booking performance
- Build and manage clinic rotas across private services
- Act as the first point of contact for B2B partners and external agencies
- Coordinate patient journeys from referral through to treatment and follow-up
- Support patient bookings, payments, investigations, results, and correspondence
- Monitor key systems including Semble, IRIS, and Apollo Radiology
- Handle patient queries, concerns, and complaints professionally and efficiently
- Lead staff induction, training, appraisals, and performance management
- Work collaboratively with clinical, operational, IT, finance, and support teams
What We're Looking For
Essential
- Previous experience in a senior medical secretary, healthcare administration, or team leader role
- Strong understanding of private healthcare administrative processes
- Experience managing patient pathways and clinic bookings
- Excellent organisational and workload management skills
- Strong communication skills with the ability to engage confidently with patients, clinicians, and external stakeholders
- Experience using Microsoft Office applications
- Knowledge of healthcare confidentiality and data protection requirements
- Ability to work independently and make decisions in a fast-paced environment
Desirable
- Experience supervising or line managing administrative teams
- Experience using Semble, IRIS, Apollo Radiology, or similar healthcare systems
- NVQ Level 3 in Business Administration, Team Leadership, Customer Care, or equivalent
- Previous experience within private healthcare services
If you are an experienced Medical Secretary or Healthcare Administrator looking to take the next step into a leadership role, we would welcome a confidential discussion.
Senior Medical Secretary in Birmingham employer: Flexzo Ai
Join a dynamic and supportive team in Birmingham, where your expertise as a Senior Medical Secretary will be valued and rewarded. Our company fosters a collaborative work culture that prioritises employee growth through training and development opportunities, ensuring you can thrive in your career while making a meaningful impact on patient care. With competitive salaries and a commitment to service excellence, we offer a unique environment for those looking to advance in the private healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Medical Secretary in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about openings for Senior Medical Secretaries. A friendly chat can sometimes lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to healthcare administration. Think about how you can showcase your experience in managing patient pathways and leading teams. We want you to shine!
✨Tip Number 3
Don’t forget to research the company! Understanding their values and services will help you tailor your responses during interviews. Plus, it shows you're genuinely interested in the role and the organisation.
✨Tip Number 4
Apply through our website for the best chance of landing that Senior Medical Secretary role. We’re always on the lookout for talented individuals like you, and applying directly can give you an edge!
We think you need these skills to ace Senior Medical Secretary in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Medical Secretary role. Highlight your experience in healthcare administration and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've managed teams or improved patient pathways in your previous roles.
Showcase Your Organisational Skills:Since this role requires excellent organisational skills, make sure to mention any relevant experiences where you successfully managed workloads or coordinated teams. We love seeing how you keep things running smoothly!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process easier for both of us!
How to prepare for a job interview at Flexzo Ai
✨Know Your Stuff
Make sure you brush up on your knowledge of private healthcare administrative processes. Familiarise yourself with the key responsibilities listed in the job description, especially around managing patient pathways and clinic bookings. This will show that you're not just interested in the role but also understand what it entails.
✨Showcase Your Leadership Skills
Since this role involves leading a team of Patient Pathway Coordinators, be prepared to discuss your previous experience in managing teams. Think of specific examples where you've successfully supervised or trained staff, and how you handled any challenges that arose. This will demonstrate your capability to lead effectively.
✨Communicate Confidently
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, especially when discussing how you would engage with patients and external stakeholders. Consider role-playing common scenarios you might face in the role to build your confidence.
✨Familiarity with Key Systems
If you have experience with Semble, IRIS, or Apollo Radiology, make sure to highlight this during your interview. If not, do a bit of research on these systems so you can speak about them intelligently. Showing that you're proactive about learning new tools can set you apart from other candidates.
