At a Glance
- Tasks: Lead a compassionate domiciliary care service, ensuring clients receive tailored, high-quality support.
- Company: A dedicated organisation focused on empowering individuals to live independently at home.
- Benefits: Competitive salary, supportive work culture, and opportunities for professional growth.
- Other info: Join a team that values genuine human connection and supports staff development.
- Why this job: Make a real difference in people's lives by providing exceptional, person-centred care.
- Qualifications: Experience as a Registered Manager in domiciliary care and strong leadership skills.
The predicted salary is between 45000 - 45000 £ per year.
Location: Croydon
Salary: £45,000 per annum
Hours: Monday – Friday, 9:00am – 5:00pm (subject to business needs)
Contract: Full Time | Permanent
Some leadership roles are about managing operations. This one is about helping people remain connected to the life they love. We’re looking for an experienced and compassionate Registered Manager to lead a growing domiciliary care service supporting people to live safely, independently, and comfortably within their own homes. This is an opportunity to lead a service that believes care should feel personal, empowering, and relationship-led—where people are supported not just physically, but emotionally and socially too. The organisation is passionate about helping people stay connected to the things that matter most to them, while delivering outstanding standards of home care.
The Heart of the Role
As Registered Manager, you’ll oversee the day-to-day running of a domiciliary care service, ensuring clients receive safe, compassionate, and high‑quality care tailored around their individual needs and routines. You’ll create a culture where both clients and staff feel genuinely valued, supported, and respected—leading with warmth, professionalism, and a strong commitment to person‑centred care. This role is perfect for someone who understands that excellent home care isn’t just about tasks and timings. It’s about building trust, promoting independence, reducing isolation, and helping people continue living life on their own terms.
What You’ll Be Doing
- Service Leadership
- Overseeing the daily operation of the domiciliary care service
- Leading and developing a team of Care Professionals and office staff
- Creating a positive, supportive, and person‑centred culture
- Ensuring clients receive consistent, high‑quality care tailored to their needs
- Compliance & Quality
- Maintaining full CQC compliance and regulatory standards
- Managing safeguarding, audits, care planning, and quality assurance processes
- Ensuring care plans and documentation remain accurate and up to date
- Driving continuous improvement and maintaining excellent care standards
- Staff Management
- Recruitment, onboarding, supervision, and performance management
- Supporting staff development through coaching, mentoring, and training
- Managing rotas, staffing levels, and care delivery performance
- Building a motivated, stable, and compassionate workforce
- Growth & Business Development
- Supporting the continued growth of the service
- Building strong relationships with local authorities, healthcare professionals, and private clients
- Supporting the onboarding of new care packages and increasing hours safely and sustainably
- Contributing to occupancy growth and service development opportunities
- Operational Responsibilities
- Managing budgets and service performance
- Participating in on‑call duties as part of the role
- Supporting out‑of‑hours issues and ensuring continuity of care when required
- Maintaining strong communication between clients, families, staff, and external professionals
What Makes This Service Different
This service believes great care starts with genuine human connection. The focus is on helping people:
- Remain independent within their own homes
- Stay connected to family, hobbies, and the community
- Feel safe, respected, and understood
- Receive care that is tailored around their life, not just their care needs
There is also a strong belief that exceptional care starts with exceptional carers—creating a culture where staff feel appreciated, empowered, and supported to grow.
Why This Role Matters
Behind every outstanding home care service is a leader who creates reassurance, stability, and compassion—someone who ensures people can continue living safely and happily in the place they call home. Your leadership won’t just manage a service. It will help people stay connected to the life they love. If this feels like the kind of leadership role you’ve been searching for — and if you believe you can make a meaningful difference through compassionate, high‑quality care — we’d love to hear from you.
Requirements
What We’re Looking For
We’re looking for an experienced leader who combines strong operational knowledge with genuine compassion and emotional intelligence. You should have:
- Previous experience as a Registered Manager within domiciliary care or home care
- Strong understanding of CQC regulations and compliance
- Experience managing care staff, rotas, supervisions, and service delivery
- Strong knowledge of care planning, safeguarding, and quality assurance
- Experience growing domiciliary care hours and onboarding new care packages
- Confidence building relationships with local authorities, healthcare professionals, and private clients
- Driving licence and own vehicle
- Sponsorship is not offered for this role
You’ll also be:
- Calm, organised, and solutions‑focused
- Passionate about person‑centred care
- A supportive and approachable leader
- Someone who inspires trust, confidence, and professionalism
Registered Manager - Croydon and Sutton employer: Flexy Support Ltd
As a Registered Manager in Croydon, you will join a compassionate and dedicated team that prioritises person-centred care, ensuring clients remain connected to their lives while receiving high-quality support. The company fosters a positive work culture where staff are valued and empowered, offering opportunities for professional growth through training and mentorship. With a commitment to maintaining exceptional care standards and a focus on building strong relationships within the community, this role provides a meaningful and rewarding career path for those passionate about making a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Registered Manager - Croydon and Sutton
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios specific to domiciliary care. Think about how you would handle various situations and be ready to share your experiences that showcase your leadership and compassion.
✨Tip Number 3
Showcase your passion for person-centred care during interviews. Share stories that highlight your commitment to helping clients live independently and comfortably. This will resonate with employers looking for someone who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission of delivering outstanding home care.
We think you need these skills to ace Registered Manager - Croydon and Sutton
Some tips for your application 🫡
Show Your Passion for Care:When writing your application, let your passion for person-centred care shine through. We want to see how you connect with the values of our service and how you can help others live independently and comfortably.
Tailor Your Experience:Make sure to highlight your relevant experience as a Registered Manager in domiciliary care. We’re looking for specific examples that demonstrate your leadership skills and understanding of CQC regulations—this will really make your application stand out!
Be Person-Centred:Remember, it’s not just about listing your qualifications. We want to know how you’ve made a difference in people’s lives. Share stories that reflect your compassionate approach and how you’ve built trust with clients and staff alike.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team. Plus, it shows you’re keen to join our community!
How to prepare for a job interview at Flexy Support Ltd
✨Know Your Stuff
Make sure you’re well-versed in the CQC regulations and compliance standards. Brush up on your knowledge of care planning, safeguarding, and quality assurance processes. This will not only show your expertise but also demonstrate your commitment to high-quality care.
✨Show Your Compassion
This role is all about helping people feel safe and connected. Be prepared to share examples from your past experiences where you’ve made a difference in someone’s life through compassionate care. Highlighting your emotional intelligence will resonate well with the interviewers.
✨Leadership Style Matters
Think about how you create a positive, supportive culture for both clients and staff. Be ready to discuss your leadership style and how you inspire trust and professionalism within your team. They’ll want to see that you can lead with warmth and empathy.
✨Build Relationships
Since this role involves liaising with local authorities and healthcare professionals, come prepared with examples of how you’ve successfully built relationships in the past. Show that you understand the importance of collaboration in delivering outstanding care.
