Registered Manager in Croydon, Surrey

Location: Croydon

Salary: £45,000 per annum

Hours: Monday - Friday, 9:00am - 5:00pm (subject to business needs)

Contract: Full Time | Permanent

Some leadership roles are about managing operations. This one is about helping people remain connected to the life they love. We’re looking for an experienced and compassionate Registered Manager to lead a growing domiciliary care service supporting people to live safely, independently, and comfortably within their own homes. This is an opportunity to lead a service that believes care should feel personal, empowering, and relationship-led where people are supported not just physically, but emotionally and socially too. The organisation is passionate about helping people stay connected to the things that matter most to them, while delivering outstanding standards of home care.

The Heart of the Role

As Registered Manager, you’ll oversee the day-to-day running of a domiciliary care service, ensuring clients receive safe, compassionate, and high-quality care tailored around their individual needs and routines. You’ll create a culture where both clients and staff feel genuinely valued, supported, and respected leading with warmth, professionalism, and a strong commitment to person-centred care. This role is perfect for someone who understands that excellent home care isn’t just about tasks and timings. It’s about building trust, promoting independence, reducing isolation, and helping people continue living life on their own terms.

What You’ll Be Doing

• Service Leadership
  • Overseeing the daily operation of the domiciliary care service
  • Leading and developing a team of Care Professionals and office staff
  • Creating a positive, supportive, and person-centred culture
  • Ensuring clients receive consistent, high-quality care tailored to their needs
• Compliance & Quality
  • Maintaining full CQC compliance and regulatory standards
  • Managing safeguarding, audits, care planning, and quality assurance processes
  • Ensuring care plans and documentation remain accurate and up to date
  • Driving continuous improvement and maintaining excellent care standards
• Staff Management
  • Recruitment, onboarding, supervision, and performance management
  • Supporting staff development through coaching, mentoring, and training
  • Managing rotas, staffing levels, and care delivery performance
  • Building a motivated, stable, and compassionate workforce
• Growth & Business Development
  • Supporting the continued growth of the service
  • Building strong relationships with local authorities, healthcare professionals, and private clients
  • Supporting the onboarding of new care packages and increasing hours safely and sustainably
  • Contributing to occupancy growth and service development opportunities
• Operational Responsibilities
  • Managing budgets and service performance
  • Participating in on-call duties as part of the role
  • Supporting out-of-hours issues and ensuring continuity of care when required
  • Maintaining strong communication between clients, families, staff, and external professionals

What Makes This Service Different

This service believes great care starts with genuine human connection. The focus is on helping people:

• Remain independent within their own homes
• Stay connected to family, hobbies, and the community
• Feel safe, respected, and understood
• Receive care that is tailored around their life, not just their care needs

There is also a strong belief that exceptional care starts with exceptional carers creating a culture where staff feel appreciated, empowered, and supported to grow.

What We’re Looking For

We’re looking for an experienced leader who combines strong operational knowledge with genuine compassion and emotional intelligence. You should have:

• Previous experience as a Registered Manager within domiciliary care or home care
• Strong understanding of CQC regulations and compliance
• Experience managing care staff, rotas, supervisions, and service delivery
• Strong knowledge of care planning, safeguarding, and quality assurance
• Experience growing domiciliary care hours and onboarding new care packages
• Confidence building relationships with local authorities, healthcare professionals, and private clients

You’ll also be:

• Calm, organised, and solutions-focused
• Passionate about person-centred care
• A supportive and approachable leader
• Someone who inspires trust, confidence, and professionalism

Why This Role Matters

Behind every outstanding home care service is a leader who creates reassurance, stability, and compassion someone who ensures people can continue living safely and happily in the place they call home. Your leadership won’t just manage a service. It will help people stay connected to the life they love. If this feels like the kind of leadership role you’ve been searching for and if you believe you can make a meaningful difference through compassionate, high-quality care we’d love to hear from you.