Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.Job Summary Reporting to the Customer Service Team Leader we are looking to add a Logistics Coordinator to our team. In this role, you will be responsible for delivering exceptional service to customers, field engineers, and internal stakeholders. You will play a key role in monitoring logistics operations, managing escalations and pending cases, answering day-to-day logistics queries, and ensuring a seamless customer experience across the UK and Europe.What a Typical Day Looks LikeAct as the primary point of contact for customers and field engineers regarding parts, logistics, and returnsProvide excellent customer support through phone, email, and chat channelsMonitor carrier performance and proactively manage pending shipments and logistics issuesResolve customer queries efficiently and manage escalations, involving management when necessaryMonitor customer feedback and identify opportunities to improve service quality and customer satisfactionParticipate in regular team meetings and one-to-one discussions to share feedback and contribute to team successCollaborate with internal departments to resolve operational issues and improve workflows.Identify process inefficiencies and support continuous improvement initiativesAssist with the implementation of new tools, systems, and processesEnsure quality, consistency, and a customer-focused approach in all interactionsThe Experience We're Looking to Add to Our TeamExcellent verbal and written communication skills in English is a mustPrevious experience in a customer service, logistics, supply chain, or coordination roleExperience working in a fast-paced, multi-channel contact center or customer support environment is an advantageStrong interpersonal skills with the ability to build positive relationships with customers and colleaguesAbility to quickly learn and adapt to new systems, tools, and processesExperience managing multiple priorities and working effectively under pressureStrong analytical and problem-solving abilitiesHigh attention to detail and accuracyWhat You'll Receive for the Great Work You ProvideContinuous training tailored to your role and skill setMinimum 33 days holidays inclusive of bank holidays per annumHoliday purchase schemePension and life assurance schemeFunding, Education, Study and Training scheme – employees can apply for 250/year which aids their development such as gym membership, language classesHybrid workingGreat team and work environment, a truly international workplaceSupportive and flexible cultureChallenging assignmentsCharity of the year and volunteering opportunities in the local communityEmployee Assistance ProgramPlace of work: WarringtonPlease note that our recruitment team is based in Hungary and therefore you may be called by an international number. (+36...)Please also be aware that there are currently no direct public transport links to site so possessing your own transport is required.AO16annaokrosJob CategoryOperationsRequired Skills:Optional Skills:Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).SummaryLocation: United Kingdom, WarringtonType: Full time
Logistics Coordinator in Milton Keynes employer: Flextronics
Flex is an exceptional employer that fosters a respectful, inclusive, and collaborative work culture, allowing employees to thrive while making a meaningful impact in the world. As a PDQ Deployment Specialist, you will enjoy a competitive salary, comprehensive benefits, and opportunities for personal growth, all while working remotely from the UK. With a strong focus on employee well-being and recognition, Flex ensures that your contributions are valued and celebrated, making it a truly rewarding place to build your career.
