CPS Technical Manager in Hemel Hempstead

Anord Mardix, a Flex company, is a global leader in critical power solutions.

With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers.

We develop skill sets, encourage curiosity, and enable empowerment – we turn jobs into careers.

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Job Summary

CPS Technical Manager – responsible for technical leadership of CPS Operations and Sales teams in Hemel Hempstead.

Responsibilities

• Act as the primary technical expert for the CPS Operations and Sales teams, supporting service delivery, customer projects, and business development activities.
• Ensure maintenance, installation, repair and commissioning activities are delivered safely, efficiently and to the highest quality standards.
• Provide technical guidance and support for complex customer issues, escalations and non‑standard requirements, driving timely resolution and customer satisfaction.
• Attend site surveys to assess technical requirements, identify potential risks and develop effective service solutions.
• Plan and coordinate the availability of parts, tools and test equipment required for scheduled service activities.
• Brief Service Engineers and subcontractors on project requirements, technical specifications, RAMS and safety expectations before works commence.
• Manage the emergency call‑out rota, support the training of on‑call engineers and provide technical assistance during critical service situations.
• Review subcontractor RAMS and ensure compliance with health, safety, environmental and regulatory requirements.
• Deliver small projects and maintenance works on time and to specification.
• Build and maintain strong relationships with customers, suppliers and key stakeholders.
• Develop and maintain technical procedures, standards and documentation to support operational excellence.
• Lead technical investigations, support warranty claims, perform root cause analysis and drive continuous improvement initiatives.
• Support business growth through technical innovation, process improvements and service enhancements.

Qualifications

• City & Guilds Level 3 Electrical Installation qualification (or equivalent) – essential.
• Proven experience working with LV Switchgear or similar Critical Power equipment – essential.
• Strong background in electrical maintenance, service delivery, commissioning, engineering or operational environments.
• Previous experience in a Technical Manager, Engineering Manager, Service Manager or similar leadership role – preferred.
• Demonstrated ability to provide technical leadership, mentor engineers and support operational teams.
• Experience managing resources, planning workloads and controlling budgets.
• Strong customer‑facing skills with experience resolving technical challenges and managing escalations.
• Knowledge of health and safety regulations, safe systems of work and compliance requirements within an engineering environment.
• Experience with Thermal Imaging/Thermography – advantageous.
• Strong analytical and problem‑solving skills, including experience conducting technical investigations and root cause analysis.
• Excellent communication skills with the ability to engage effectively with customers, suppliers, subcontractors and internal stakeholders.
• Self‑motivated, flexible and detail‑oriented, able to perform effectively in a fast‑paced environment.
• HNC/HND, NVQ Level 4/5, Degree or equivalent qualification in Engineering, Technical Services, Operations Management or a related discipline – preferred.
• Level 1 Thermography qualification and current ESC Card – advantageous.
• Full UK Driving Licence – essential.

Benefits

• Competitive salary and benefits package.
• Merit‑based annual pay review.
• Enhanced annual leave.
• Employee recognition scheme and long‑service awards.
• Referral bonus.
• Volunteer days.
• Group Life Insurance, including death‑in‑service payment and access to a virtual GP service 24/7/365 days a year.
• Sick pay scheme.
• Cycle to Work scheme.
• Enhanced maternity/paternity leave.
• Flexible, remote or hybrid work based on your job function.
• Travel opportunities (role dependent).
• Support in your well‑being by access to an Employee Assistance Programme offering free access to qualified counsellors and expert advice.
• On‑site trained Mental Health First Aiders.
• Access to various discount programmes (food, activities, gym memberships, etc.).
• Equal Opportunity Employer

Anord Mardix is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications and abilities.

We do not discriminate on the basis of age, race, religion, colour, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status or any other status protected by law.

We are happy to provide reasonable accommodations for applicants with disabilities.

Please email accessibility@flex. com if you need assistance in applying.

Anord Mardix, a Flex company, values diversity and inclusive culture and offers equal opportunity for all.

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