At a Glance
- Tasks: Manage credit risk and support customer collections in a dynamic environment.
- Company: Join Flexspace, a leading commercial property management company.
- Benefits: Enjoy competitive salary, annual bonus, flexible hours, and 25 days leave.
- Other info: Great opportunities for growth and employee discounts available.
- Why this job: Make a real impact in credit control while developing your career.
- Qualifications: Credit control experience is essential; legal knowledge is a plus.
The predicted salary is between 28000 - 35000 € per year.
Flexspace operate and manage a diverse portfolio of commercial property across around 50 sites nationwide, providing office space, workshops and flexible business units to a wide range of customers. We’re excited to grow our Credit Control team and are looking for motivated individuals at all stages of their Credit Control career — whether you’re early in your Credit Control career and eager to develop, or you’re an experienced professional ready to bring your expertise and make an impact. In this role, you’ll play a key part in protecting the business through effective credit risk management. You’ll ensure processes are followed and deliver accurate, timely and insightful reporting. Working closely with Site and Area Managers, you’ll proactively manage arrears, support the resolution of customer disputes, and guide accounts through the collection process — including litigation where appropriate. If you’re proactive, collaborative and keen to develop in a supportive and fast-moving environment, we’d love to hear from you.
Key Responsibilities
- Ensure the consistent use of Yardi systems - All notes to be kept up to date.
- Monitor and manage the Credit Control mailbox in line with KPIs.
- Chase delinquent DD failures.
- Ensure site management collection of receivables from customers as they fall due to strict collection targets to achieve.
- Identify and register customer queries on Yardi and monitor progress of queries to their satisfactory resolution.
- Prepare and dispatch monthly chase letters and legal notifications.
- Proactively communicate to site and area management any debt risks and arrange Monthly Aged Debt Review.
- Preparation of “lock out” lists for delinquent accounts.
- Identification and escalation to senior management any risk that may result in material financial loss to Flexspace.
- To provide the highest level of service to all internal and external customers at all times.
- Manage goals for bad debts and overdue debt.
- Accurate management reporting of company performance against agreed KPIs is completed to agreed timescales.
- Review of Tenant Deposits levels to cover outstanding sums.
- To review the Debt Portal/or load new accounts.
Skills, Knowledge and Expertise
- Credit Control experience essential.
- Legal experience of pursuing cases to court is desirable but not essential.
Benefits
We offer an annual bonus subject to individual performance. Flexspace also offers 25 days leave plus bank holidays on a pro rata basis, as well as flexible start and finish times to fit in with you and the business. We take our employees' health seriously and so after 6 months offer an employee assistance programme plus a 24 hour GP line and support towards dental and optician costs. We also offer a discount at various retailers, restaurants and destinations to make your salary go further!
Credit Controller in Peterborough employer: Flexspace
Flexspace is an excellent employer that prioritises employee development and well-being, offering a supportive work culture in Peterborough. With competitive compensation, flexible working hours, and a comprehensive benefits package including an annual bonus, health support, and discounts at various retailers, we ensure our team members thrive both personally and professionally. Join us to make a meaningful impact in a dynamic environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Peterborough
✨Tip Number 1
Network like a pro! Reach out to people in the Credit Control field on LinkedIn or at industry events. You never know who might have a lead on your dream job or can give you insider tips about Flexspace.
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control. Think about how you’d handle specific scenarios, like managing arrears or resolving customer disputes. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your skills! If you’ve got experience with Yardi systems or legal processes, make sure to highlight that in conversations. We love candidates who can demonstrate their expertise and how they can contribute to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for motivated individuals who are ready to make an impact in our Credit Control team.
We think you need these skills to ace Credit Controller in Peterborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Controller role. Highlight your relevant experience in credit control and any specific skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about credit control and how your background makes you a great fit for Flexspace. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements in previous roles. Whether it’s reducing overdue debts or improving collection processes, we love to see how you've made an impact in your past positions.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Flexspace
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data daily. Brush up on your understanding of key financial metrics and how they relate to credit control. Be ready to discuss how you've managed receivables or reduced bad debts in previous roles.
✨Familiarise Yourself with Yardi
Since the role involves using Yardi systems, it’s a good idea to get acquainted with this software before your interview. If you have experience with similar systems, be prepared to share specific examples of how you used them to manage credit effectively.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing delinquent accounts or resolving customer disputes. Think of examples from your past experiences where you successfully navigated these challenges and be ready to explain your thought process.
✨Show Your Proactive Side
Flexspace values proactive individuals, so come prepared with examples of how you've taken initiative in your previous roles. Whether it’s improving processes or identifying risks early, demonstrating your proactive approach will set you apart from other candidates.
