Regional Manager – North-East & Yorkshire (Harrogate-based)

Flexspace operates and manages a diverse portfolio of commercial property across around 50 sites nationwide, providing office space, workshops and flexible business units to a wide range of customers. We are committed to delivering exceptional service while creating an environment where both our customers and employees can thrive. We are now looking for a Regional Manager – North-East & Yorkshire (Harrogate-based) to take ownership of the performance, presentation and customer experience across our sites in the North-East and Yorkshire region. You will play a key and hands‑on role in driving occupancy, revenue growth and customer satisfaction, while ensuring our sites are safe, compliant and well maintained. This is a permanent, full‑time role based in Harrogate, with regular travel across the region.

Key Responsibilities

• Take overall responsibility for the performance of the North-East & Yorkshire region, delivering against occupancy, revenue and profitability targets.
• Lead, support and develop Centre Managers and on‑site teams to ensure a consistently high standard of customer service and site presentation.
• Ensure all vacant units are in a ready‑to‑show/ready‑to‑occupy condition at all times, working closely with Facilities and contractors.
• Work with the Marketing team to ensure vacancies are effectively advertised and enquiries are handled promptly, including undertaking viewings within agreed timeframes.
• Monitor and manage arrears in partnership with the Credit Control team, proactively addressing debt risks and supporting the collection process.
• Maintain strong relationships with existing customers, driving retention and identifying opportunities to grow occupancy and revenue.
• Ensure Health & Safety policies and procedures are implemented and adhered to across all sites in the region, identifying and addressing any risks.
• Oversee site‑level repairs, maintenance, landscaping and estate management requirements, escalating issues where necessary.
• Maintain accurate records, forecasts and reports, ensuring CRM and other systems are kept up to date.
• Monitor local market activity and competitor offerings, feeding insights back into pricing, product and marketing decisions.
• Champion Flexspace values and culture across the region, fostering collaboration and continuous improvement.

Skills, Knowledge & Expertise

• Proven experience in a multi‑site management, regional management or area management role, ideally within property, facilities, hospitality or a related customer‑focused environment.
• Strong commercial acumen with a track record of delivering against occupancy, revenue and profitability targets.
• Experience leading and developing dispersed teams, with the ability to coach, motivate and hold people to account.
• Excellent relationship‑building and communication skills, with the ability to influence at all levels.
• Highly organised, with strong time management skills and the ability to juggle multiple priorities across different sites.
• Comfortable working with data and systems to inform decisions and track performance.
• A full UK driving licence and access to your own vehicle.
• Determination, resilience and a hands‑on approach, with a willingness to roll up your sleeves and get involved at site level.
• A customer‑first mindset, always looking for ways to improve the experience for our occupiers.

Benefits

• We offer an annual bonus subject to individual performance.
• Flexspace also offers 25 days’ leave plus bank holidays, as well as flexible start and finish times to fit in with you and the business.
• We take our employees’ health seriously and, after 6 months’ service, offer an employee assistance programme plus a 24‑hour GP line and support towards dental and optician costs.
• We also offer discounts at various retailers, restaurants and destinations to help your salary go further.