At a Glance
- Tasks: Manage credit risk and support customer collections in a dynamic environment.
- Company: Join Flexspace, a leading provider of flexible commercial properties across the UK.
- Benefits: Enjoy 25 days leave, flexible hours, and an annual performance bonus.
- Other info: Be part of a supportive team with great growth opportunities.
- Why this job: Make a real impact while developing your career in credit control.
- Qualifications: Credit control experience is essential; legal knowledge is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Flexspace operate and manage a diverse portfolio of commercial property across around 50 sites nationwide, providing office space, workshops and flexible business units to a wide range of customers. We’re excited to grow our Credit Control team and are looking for motivated individuals at all stages of their Credit Control career — whether you’re early in your Credit Control career and eager to develop, or you’re an experienced professional ready to bring your expertise and make an impact.
In this role, you’ll play a key part in protecting the business through effective credit risk management. You’ll ensure processes are followed and deliver accurate, timely and insightful reporting. Working closely with Site and Area Managers, you’ll proactively manage arrears, support the resolution of customer disputes, and guide accounts through the collection process — including litigation where appropriate. If you’re proactive, collaborative and keen to develop in a supportive and fast-moving environment, we’d love to hear from you.
Key Responsibilities- Ensure the consistent use of Yardi systems - All notes to be kept up to date.
- Monitor and manage the Credit Control mailbox in line with KPIs.
- Chase delinquent DD failures.
- Ensure site management collection of receivables from customers as they fall due to strict collection targets to achieve.
- Identify and register customer queries on Yardi and monitor progress of queries to their satisfactory resolution.
- Prepare and dispatch monthly chase letters and legal notifications.
- Proactively communicate to site and area management any debt risks and arrange Monthly Aged Debt Review.
- Preparation of “lock out” lists for delinquent accounts.
- Identification and escalation to senior management any risk that may result in material financial loss to Flexspace.
- To provide the highest level of service to all internal and external customers at all times.
- Manage goals for bad debts and overdue debt.
- Accurate management reporting of company performance against agreed KPIs is completed to agreed timescales.
- Review of Tenant Deposits levels to cover outstanding sums.
- To review the Debt Portal/or load new accounts.
- Credit Control experience essential.
- Legal experience of pursuing cases to court is desirable but not essential.
We offer an annual bonus subject to individual performance. Flexspace also offers 25 days leave plus bank holidays on a pro rata basis, as well as flexible start and finish times to fit in with you and the business. We take our employees' health seriously and so after 6 months offer an employee assistance programme plus a 24 hour GP line and support towards dental and optician costs. We also offer a discount at various retailers, restaurants and destinations to make your salary go further!
Credit Controller employer: Flexspace
Flexspace is an excellent employer that values the growth and development of its employees, offering a supportive work culture where collaboration and proactivity are encouraged. With competitive benefits such as an annual bonus, generous leave, flexible working hours, and comprehensive health support, employees can thrive both personally and professionally while contributing to effective credit risk management across a diverse portfolio of commercial properties.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Network like a pro! Reach out to your connections in the credit control field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role at Flexspace or elsewhere.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Yardi systems and credit risk management. Show us you’re not just a candidate, but someone who can hit the ground running and make an impact from day one!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of the Flexspace team.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Controller role. Highlight your relevant experience in credit control and any specific achievements that showcase your skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about credit control and how your background aligns with our needs. Be sure to mention any experience with Yardi systems or managing customer disputes.
Showcase Your Proactivity:In your application, emphasise your proactive approach to credit risk management. Share examples of how you've successfully managed arrears or resolved customer queries in the past. We love candidates who take initiative!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Don’t miss out!
How to prepare for a job interview at Flexspace
✨Know Your Numbers
Brush up on your credit control metrics and KPIs. Be ready to discuss how you've managed debt recovery in the past, and have examples of how you’ve met or exceeded targets. This shows you understand the importance of numbers in this role.
✨Familiarise Yourself with Yardi
Since Yardi systems are crucial for this position, make sure you have a basic understanding of how they work. If you’ve used similar software before, mention that experience. It’ll show you’re proactive and ready to hit the ground running.
✨Prepare for Scenario Questions
Expect questions about handling customer disputes or managing arrears. Think of specific situations where you successfully resolved issues or improved processes. This will demonstrate your problem-solving skills and ability to work collaboratively.
✨Show Your Proactive Side
Flexspace values proactive individuals, so be prepared to discuss how you’ve taken initiative in previous roles. Whether it’s improving collection processes or identifying risks, share examples that highlight your ability to foresee and mitigate potential issues.
