At a Glance
- Tasks: Manage credit risk, resolve customer disputes, and ensure timely reporting.
- Company: Join Flexspace, a dynamic company managing diverse commercial properties nationwide.
- Benefits: Enjoy flexible hours, 25 days leave, bonuses, and health support after 6 months.
- Other info: Part-time role with excellent career growth opportunities and a collaborative team.
- Why this job: Make a real impact in a supportive environment while developing your Credit Control skills.
- Qualifications: Credit Control experience is essential; legal experience is a plus.
The predicted salary is between 28000 - 35000 £ per year.
Flexspace operate and manage a diverse portfolio of commercial property across around 50 sites nationwide, providing office space, workshops and flexible business units to a wide range of customers. We’re excited to grow our Credit Control team and are looking for motivated individuals at all stages of their Credit Control career — whether you’re early in your Credit Control career and eager to develop, or you’re an experienced professional ready to bring your expertise and make an impact.
In this role, you’ll play a key part in protecting the business through effective credit risk management. You’ll ensure processes are followed and deliver accurate, timely and insightful reporting. Working closely with Site and Area Managers, you’ll proactively manage arrears, support the resolution of customer disputes, and guide accounts through the collection process — including litigation where appropriate.
If you’re proactive, collaborative and keen to develop in a supportive and fast-moving environment, we’d love to hear from you. This is a part-time position 25 hours per week across 4 or 5 days. The salary is £28,000 to £35,000 per annum (pro rata).
Key Responsibilities
- Ensure the consistent use of Yardi systems - All notes to be kept up to date.
- Monitor and manage the Credit Control mailbox in line with KPIs.
- Chase delinquent DD failures.
- Ensure site management collection of receivables from customers as they fall due to strict collection targets to achieve.
- Identify and register customer queries on Yardi and monitor progress of queries to their satisfactory resolution.
- Prepare and dispatch monthly chase letters and legal notifications.
- Proactively communicate to site and area management any debt risks and arrange Monthly Aged Debt Review.
- Preparation of “lock out” lists for delinquent accounts.
- Identification and escalation to senior management any risk that may result in material financial loss to Flexspace.
- To provide the highest level of service to all internal and external customers at all times.
- Manage goals for bad debts and overdue debt.
- Accurate management reporting of company performance against agreed KPIs is completed to agreed timescales.
- Review of Tenant Deposits levels to cover outstanding sums.
- To review the Debt Portal/or load new accounts.
Skills, Knowledge and Expertise
- Credit Control experience essential.
- Legal experience of pursuing cases to court is desirable but not essential.
Benefits
We offer an annual bonus subject to individual performance. Flexspace also offers 25 days leave plus bank holidays on a pro rata basis, as well as flexible start and finish times to fit in with you and the business. We take our employees' health seriously and so after 6 months offer an employee assistance programme plus a 24 hour GP line and support towards dental and optician costs. We also offer a discount at various retailers, restaurants and destinations to make your salary go further!
Credit Controller - (25 Hours part-time) employer: Flexspace
Flexspace is an excellent employer that values autonomy and flexibility, making it an ideal workplace for those seeking a part-time role in a dynamic environment. With opportunities for professional growth as the site expands, employees enjoy a supportive culture that encourages engagement and innovation. Located in Newton Aycliffe, the role offers a competitive salary and the chance to work independently while being part of a forward-thinking team.
