Account Manager, Enterprise in London

About Flexport

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes – from emerging brands to Fortune 500s – use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world.

The Opportunity

We’re looking for a highly capable Enterprise Account Manager to join the Demand team and support the growth of Flexport in the region. Our account management team focuses on closing renewal, upsell and cross‐sell opportunities from existing accounts. As an Enterprise Account Manager, you will own the customer experience from start to finish. You will help the customers grow and realize the Flexport value proposition by deeply understanding the client’s supply chain and partnering to find solutions for them. This role is ideal for someone with experience in account management and/or sales, and interested in supply chain and logistics.

Responsibilities

• Use your knowledge of the client to identify, develop, and encourage upsell, cross‐sell, and renewal opportunities.
• Own assigned clients' P&L, reporting on the client's financials and ensuring financially sustainable partnerships.
• Oversee business reviews and coordinate routine client interactions to ensure that clients fully experience the value offered by Flexport, while also collecting feedback and insights.
• Meet regularly with clients to monitor the account health and find ways to improve on their current supply chain experience.
• Maintain Salesforce account records and opportunity pipeline.
• Continue to expand your knowledge of supply chain processes through internal and external training offerings to best enable you to act as a trusted advisor.
• Cultivate and grow relationships with key business stakeholders that empower the client and deepen the relationship with Flexport.

Qualifications

• 2+ years of experience in a sales/account management or a client‐facing role.
• Proven track record of (cross)selling a product and proven success building and maintaining long‐term commercial relationships.
• Skills: excellent verbal and written communication, presentation, negotiation.
• A client‐centric mindset: obsessed with client outcomes, doing what it takes to deliver the client's expectations, understanding your client’s current and future business goals and challenges and translating those into relevant solutions.
• Hands‐on, commercial‐oriented, structured thinking with strong problem‐solving skills.
• Deeply curious with a strong focus on growing your customers through a consultative approach.
• Next‐level attention to detail: enjoy combing through metrics and details to identify opportunities to improve internally or better manage the client relationship.
• Strong business acumen.
• A background in logistics or freight forwarding is preferred.
• Fluent in English.

Benefits

• An opportunity to contribute to one of the fastest‐growing companies, where you’ll have the chance to create a global impact while being part of a thriving multinational environment.
• Lunches: Claim back up to GBP 15 per day for lunch allowance on office days.
• 25 working days as vacation days based on full‐time employment, in addition to the usual bank holidays in England and Wales.
• Health insurance: Flexport offers employees in the UK private medical insurance including dental care.
• Group Life Insurance.
• Equity program: every team member becomes a shareholder, aligning our success with yours.
• Pension plan: Flexport offers employees in the UK a workplace pension plan.
• Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer‐sponsored program at no cost to you and your household members.
• Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child.

Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.