Account Manager in London

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world.

The opportunity: We’re looking for a highly capable Account Manager to join the Demand team and support the growth of Flexport in the region. Our account management team focuses on closing renewal, upsell and cross-sell opportunities from existing accounts. As an Account Manager, you will own the customer experience from start to finish. You will help the customers grow and realize the Flexport value proposition by deeply understanding the client’s supply chain and partnering to find solutions for them.

This role is ideal for someone with experience in account management and/or sales, and interested in supply chain and logistics. They will engage with customers with the objective of driving customer satisfaction. This role is ideal for a highly organized individual, with negotiation experience, excellent communication skills, and the ability to meet and exceed revenue and volume KPIs. It’s an exciting opportunity to contribute to company growth and deliver on our mission to make global trade easy for everyone.

You will:

• Cultivate and grow relationships with key business stakeholders that empower the client and deepen the relationship with Flexport.
• Meet regularly with clients to monitor the account health and find ways to improve on their current experience.
• Use your knowledge of the client to identify, develop, and close upsell, cross sell and renewal opportunities.
• Keep a close pulse on client financial health, reporting on the client’s financials and ensuring clients maintain consistent payment schedules.
• Lead and actively participate in client onboarding and creating standard operating procedures.
• Scope and guide the implementation stages and timelines for new opportunities and clients.
• Monitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations and solve clients issues effectively and efficiently.
• Use your deep/expert knowledge of the client’s business to lead the preparation and presentation of quarterly strategy reviews with minimal guidance.
• Drive product adoption with client stakeholders to ensure that clients realize the full value with Flexport.
• Regularly review and document the client’s success criteria. As the client’s needs evolve, you will refine the client’s success criteria.
• Continue to expand your knowledge of supply chain processes though internal and external training offerings to best enable you to act as a trusted advisor.
• You will use and maintain data to monitor the health of your respective book of business such as in SalesForce so that you can identify ways to improve the client’s Flexport experience.

Prerequisites:

• 2-4 years of experience in a sales/account management or a client facing role.
• A background in logistics, freight forwarding, or supply chain is preferred.
• Client-centric: obsessed with client outcomes, doing what it takes to deliver the client’s expectations, understanding your client’s current and future business goals and challenges and translating those into relevant solutions and strategic account planning.
• Hands-on, process-oriented, structured thinking with strong problem-solving skills.
• Deeply curious: always working to understand the client’s needs and learn how Flexport can best meet them.
• Next-level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship.
• Strong business acumen.
• Proven track record of (cross)selling a product.
• Strong focus on growing your customers through a consultative approach.

What's in there for you: An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a thriving multinational environment. Lunches: Claim back up to GBP 15 per day for lunch allowance on office days. 25 working days as vacation days based on full time employment, in addition to the usual bank holidays in England and Wales. Health insurance: Flexport offers employees in UK private medical insurance including a dental care. Group Life Insurance. Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success. Pension plan: Flexport offers employees in the UK a workplace pension plan. Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household members. Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child.

Commitment to Equal Opportunity: At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.