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- Tasks: Provide top-notch ground support and ensure a smooth experience for crew and clients.
- Company: Join Flexjet, a leader in aviation with a focus on exceptional service.
- Benefits: Flexible schedule, hands-on experience, and opportunities for growth in the aviation industry.
- Other info: Fast-paced environment with opportunities to learn and grow in aviation.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: High school diploma and customer service experience preferred; must be detail-oriented.
The predicted salary is between 25000 - 30000 £ per year.
The Operations Representative represents Flexjet in a positive and professional manner while serving as a member of our Dedicated Terminal team. This role is primarily responsible for providing aviation ground support services to crew members by performing all facets of the ground handling operation.
DUTIES & RESPONSIBILITIES
- Provide world-class service during every interaction with our crew members and clientele to maintain long term relationships.
- Liaise with airport personnel in ensuring all aircraft are clean, fueled, and hangered as appropriate.
- Partner with ground transportation companies to ensure transportation has been confirmed for clients.
- Provide appropriate continuous assistance as necessary to ensure good customer relations with crew members and clientele.
- Initiate emergency response procedures when required.
- Contribute and participate in any customer appreciation and promotional events, such as birthdays or anniversaries.
- Comply with all airport authority rules and regulations and airport security requirements.
- Participate in continuous airport training and company designed curriculum.
- Other duties as assigned.
EDUCATION & EXPERIENCE
- High school graduate.
- Previous experience in FBO services, fuel handling experience, and customer service preferred.
- Ability to comprehend and perform basic math calculations with minimal errors.
- Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook).
- Knowledge of use and operation of standard office equipment.
REQUIRED SKILLS
- Strong working knowledge of FBO operations, customer service principles, and the Flexjet service philosophy.
- Excellent interpersonal, verbal, and written skills are necessary to perform job at the expected level.
- Must have a strong attention to detail, organizational skills, and the ability to prioritise multiple tasks.
- Successful candidate must be able to respond calmly and handle many customers' demands in a fast-paced environment.
- Ability to work in a team atmosphere to anticipate clientele or crew member needs or to resolve problems quickly.
- Candidate should work well in a fast-paced environment and be flexible to the changing needs of the business.
- Must maintain a valid state driver’s license.
SCHEDULE
Successful candidate will need a flexible schedule as dictated by aircraft schedules.
Operations Representative employer: Flexjet
Contact Detail:
Flexjet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Representative
✨Tip Number 1
Network like a pro! Reach out to people in the aviation industry, especially those who work at Flexjet or similar companies. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and ground operations. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for aviation and customer service during interviews. Share specific examples of how you've gone above and beyond for clients in past roles – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations Representative
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Operations Representative role. Highlight your relevant experience in FBO services and customer service, and connect it to how you can contribute to our team at Flexjet.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Flexjet
✨Know Your Stuff
Make sure you understand the ins and outs of FBO operations and customer service principles. Brush up on Flexjet's service philosophy so you can speak confidently about how you can contribute to their team.
✨Showcase Your People Skills
Since this role is all about providing world-class service, be ready to share examples of how you've successfully handled customer interactions in the past. Highlight your interpersonal skills and how you maintain positive relationships.
✨Stay Calm Under Pressure
Prepare for scenarios where you might need to demonstrate your ability to handle multiple tasks or respond to emergencies. Think of specific instances where you managed stress effectively and kept things running smoothly.
✨Flexibility is Key
Emphasise your adaptability and willingness to work a flexible schedule. Be ready to discuss how you've adjusted to changing demands in previous roles, as this will show you're a great fit for the fast-paced environment at Flexjet.