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- Tasks: Provide top-notch IT support and solve tech issues for our team.
- Company: Join Flexjet, a leader in private aviation with a focus on innovation.
- Benefits: Enjoy competitive pay, growth opportunities, and a dynamic work environment.
- Why this job: Be part of a team that keeps aviation running smoothly and makes a real impact.
- Qualifications: 2+ years in IT support, experience with Microsoft 365 and Apple devices.
- Other info: Collaborate with a global IT team and enhance your skills in a fast-paced setting.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Flexjet is a global leader in private aviation, known for delivering exceptional travel experiences through innovation and excellence. Behind every take‑off is a seamless IT operation — and that’s where you come in. We’re looking for a proactive and service‑driven IT Service Desk Analyst to join our Farnborough‑based team. In this role, you’ll provide first and second‑line support for our user base, including pilots, crew, and staff across multiple brands and locations. From solving everyday tech issues to ensuring smooth onboarding, you’ll be an essential part of keeping our operation running 24/7.
You’ll work closely with our international Help Desk team and IT specialists in infrastructure, networking, and development, gaining broad exposure and real growth opportunities in a fast‑moving environment.
Duties & Responsibilities- Provide IT support via Zendesk, phone, email, and in‑person requests.
- Troubleshoot Windows, macOS, iOS devices, software, and basic network issues.
- Support employee onboarding/offboarding, including laptop provisioning and account setup.
- Educate users on company tech and provide hands‑on assistance where needed.
- Install, configure, and maintain desktop hardware, peripherals, and printers.
- Manage and track IT assets, including MDM‑enrolled devices (e.g., phones, tablets).
- Maintain accurate technical documentation and contribute to support guides.
- Work closely with the global IT team to ensure consistent support coverage.
- Escalate and document recurring issues and suggest process improvements.
- Liaise with third‑party vendors to troubleshoot hardware/software dependencies.
- Occasionally travel to our office in London and participate in future on‑call rotations.
- 2+ years of experience in IT support or service desk roles.
- Experience providing support in an environment with Microsoft 365, Windows 10/11, and Apple devices (MacBooks, iPhones, iPads).
- Experience with Active Directory tasks: password resets, user permissions, access control.
- Knowledge of MDM tools (e.g., Intune, SCCM) and IT asset management.
- Strong organisational and interpersonal skills, with a genuine, empathetic approach to supporting colleagues and resolving their IT challenges.
- Be a proactive problem‑solver who pays close attention to detail and takes ownership of issues until they’re fully resolved.
- Good verbal and written communication skills in English.
- Bachelor’s degree in Computer Science or related field.
- Certifications such as CompTIA A+, Microsoft Fundamentals, or ITIL.
- Prior experience in aviation, hospitality, or logistics environments.
- Basic knowledge of networking concepts and cabling standards.
Candidates must possess the legal ability to work in the United Kingdom. Flexjet is an equal‑opportunity employer. We aim to choose individuals who have the highest integrity; those who personify genuine concern for customers and fellow employees alike. More than anything, we look for individuals who grasp the importance of trust in an employer/employee relationship.
Service Desk Analyst in Farnborough employer: Flexjet
Contact Detail:
Flexjet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Farnborough
✨Tip Number 1
Network like a pro! Attend industry events or local meetups related to IT support. Chatting with people in the field can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting, consider creating a short video or blog post demonstrating how you solved a tricky tech issue. Share it on LinkedIn to catch the eye of potential employers.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications after a week or so. A quick email expressing your enthusiasm can make you stand out from the crowd.
✨Tip Number 4
Use our website to apply! We’re always on the lookout for proactive individuals like you. Make sure your application reflects your passion for IT support and your ability to help others.
We think you need these skills to ace Service Desk Analyst in Farnborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience with IT support, especially with Microsoft 365 and Apple devices, as these are key for us at Flexjet.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tech issues in the past. We love proactive problem-solvers who take ownership of their work, so let that shine through!
Keep It Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate good communication skills, so make sure your writing reflects that. Avoid jargon unless it's relevant!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Flexjet
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, macOS, and iOS devices. Be ready to discuss troubleshooting methods for common issues, as well as your experience with Microsoft 365 and Active Directory tasks. This will show that you're not just familiar with the tech but can also handle real-world problems.
✨Showcase Your Customer Service Skills
Since this role is all about supporting users, be prepared to share examples of how you've helped colleagues in the past. Highlight your empathetic approach and problem-solving skills. Remember, it's not just about fixing issues; it's about making users feel supported and valued.
✨Familiarise Yourself with Zendesk
As you'll be providing support via Zendesk, it’s a good idea to get comfortable with the platform before your interview. If you have experience using it, be ready to discuss how you’ve used it to manage tickets and improve service delivery. If not, do a bit of research to understand its features.
✨Prepare Questions About Team Collaboration
Since you'll be working closely with a global IT team, think of questions that show your interest in collaboration and continuous improvement. Ask about how they handle escalations or what tools they use for communication. This demonstrates your proactive mindset and eagerness to integrate into their team.
