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- Tasks: Provide top-notch ground support and ensure a smooth experience for crew and clients.
- Company: Join Flexjet, a leader in aviation with a focus on exceptional service.
- Benefits: Flexible schedule, hands-on experience, and opportunities for growth in the aviation industry.
- Other info: Fast-paced environment with opportunities to learn and develop your skills.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: High school diploma and customer service experience preferred; must be detail-oriented.
The predicted salary is between 25000 - 30000 £ per year.
The Operations Representative represents Flexjet in a positive and professional manner while serving as a member of our Dedicated Terminal team. This role is primarily responsible for providing aviation ground support services to crew members by performing all facets of the ground handling operation.
DUTIES & RESPONSIBILITIES
- Provide world-class service during every interaction with our crew members and clientele to maintain long term relationships.
- Liaise with airport personnel in ensuring all aircraft are clean, fueled, and hangered as appropriate.
- Partner with ground transportation companies to ensure transportation has been confirmed for clients.
- Provide appropriate continuous assistance as necessary to ensure good customer relations with crew members and clientele.
- Initiate emergency response procedures when required.
- Contribute and participate in any customer appreciation and promotional events, such as birthdays or anniversaries.
- Comply with all airport authority rules and regulations and airport security requirements.
- Participate in continuous airport training and company designed curriculum.
- Other duties as assigned.
EDUCATION & EXPERIENCE
- High school graduate.
- Previous experience in FBO services, fuel handling experience, and customer service preferred.
- Ability to comprehend and perform basic math calculations with minimal errors.
- Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook).
- Knowledge of use and operation of standard office equipment.
REQUIRED SKILLS
- Strong working knowledge of FBO operations, customer service principles, and the Flexjet service philosophy.
- Excellent interpersonal, verbal, and written skills are necessary to perform job at the expected level.
- Must have a strong attention to detail, organizational skills, and the ability to prioritise multiple tasks.
- Successful candidate must be able to respond calmly and handle many customers' demands in a fast-paced environment.
- Ability to work in a team atmosphere to anticipate clientele or crew member needs or to resolve problems quickly.
- Candidate should work well in a fast-paced environment and be flexible to the changing needs of the business.
- Must maintain a valid state driver’s license.
SCHEDULE
Successful candidate will need a flexible schedule as dictated by aircraft schedules.
Operations Representative in Farnborough employer: Flexjet
Contact Detail:
Flexjet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Representative in Farnborough
✨Tip Number 1
Network like a pro! Reach out to people in the aviation industry, especially those who work at Flexjet or similar companies. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and ground operations. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! If you have experience in FBO services or customer relations, be ready to share specific examples of how you've excelled in those areas during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Flexjet.
We think you need these skills to ace Operations Representative in Farnborough
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to customise your application for the Operations Representative role. Highlight your relevant experience in FBO services and customer service, and connect it back to how it aligns with our values at Flexjet.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the aviation industry, and make sure to proofread for any errors!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Flexjet
✨Know Your Stuff
Make sure you understand the ins and outs of aviation ground support services. Brush up on FBO operations and customer service principles, as these will be key topics during your interview.
✨Showcase Your People Skills
Since this role involves a lot of interaction with crew members and clients, be ready to demonstrate your excellent interpersonal skills. Share examples of how you've built relationships in previous roles or handled difficult situations.
✨Be Prepared for Scenarios
Expect situational questions that assess your ability to respond calmly under pressure. Think of times when you had to manage multiple tasks or resolve conflicts quickly, and be ready to discuss them.
✨Flexibility is Key
Highlight your ability to adapt to changing schedules and demands. The interviewer will want to know that you're comfortable working in a fast-paced environment and can adjust your plans as needed.