Front-of-House Lounge Host / Hostess
Flexjet is currently seeking qualified candidates to join our team as a Front-of-House Lounge Host / Hostess based at our brand new terminal at Farnborough Airport.
This position represents Flexjet in a positive and professional manner while serving as the primary contact for clientele and creating a positive environment to exceed customer expectations with the primary role will be assisting flight crews and clientele in the fulfilment of their requirements.
Responsibilities
- Deliver exceptional customer service to clients, passengers, and crew, building strong long-term relationships through professional, personalised support.
- Welcome, check in, and register clients and crew members, assessing their needs and ensuring timely follow-up throughout their visit.
- Coordinate and manage customer service requests, including catering, ground transportation, accommodation, and entertainment arrangements.
- Act as a liaison between customers and operational departments, resolving issues, managing service recovery, and advocating for client needs when required.
- Maintain a clean, welcoming, and well-presented facility, including guest lounges, waiting areas, and the replenishment of amenities and refreshments.
- Conduct regular facility inspections to ensure operational readiness, safety, presentation standards, and a high-quality customer experience.
- Support and participate in customer engagement initiatives, promotional activities, and special events to enhance the overall client experience.
- Perform operational support duties including dispatch coordination, crew and passenger transportation, emergency response activation when required, and accurate completion of daily shift and operational reports.
Skills & Experience
- Previous experience in a customer service environment; high end customer service industry or hospitality experience preferred. Aviation would be specifically advantageous.
- Strong working knowledge of customer service principles and the Flexjet service philosophy.
- Excellent interpersonal, verbal, and written skills are necessary to perform job at the expected level.
- Must have a strong attention to detail, organizational skills, and the ability to prioritize multiple tasks.
- Successful candidate must be able to respond calmly and handle many customer demands in a fast paced environment.
- Ability to work in a team atmosphere to anticipate clientele or crew member needs or to resolve problems quickly.
Schedule
- Ability and willingness to work differing shift patterns including weekends and holidays.
- Flexibility and overtime as required.
- Hours of coverage:
- Mon to Fri: 6am – 10:30pm
- Weekend: 6:30am – 8:30pm
Equal Opportunities Statement
Flexjet is an equal opportunities employer. We are committed to fostering an inclusive environment and do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation, in accordance with the Equality Act 2010.
Front-of-House Lounge Host / Hostess in Farnborough employer: Flexjet
Flexjet is an exceptional employer, offering a dynamic work environment at our Farnborough headquarters where you will be integral to the maintenance of a prestigious private aviation fleet. We pride ourselves on our commitment to employee growth, providing opportunities for professional development and continuous improvement, all while fostering a culture of inclusivity and collaboration. Join us to be part of a team that values reliability, safety, and outstanding service, ensuring that every day brings meaningful challenges and rewards.
