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- Tasks: Provide first-level support for service requests and troubleshoot hardware issues.
- Company: Join Flexjet, a dynamic team focused on customer satisfaction and innovation.
- Benefits: Enjoy competitive pay, a supportive team environment, and opportunities for growth.
- Why this job: Make a real difference by helping users solve their tech problems every day.
- Qualifications: Bachelor's degree preferred and 3-5 years of hardware support experience.
- Other info: Work Monday to Friday with a chance to develop your skills in a collaborative setting.
The predicted salary is between 30000 - 42000 £ per year.
Flexjet is currently seeking a dedicated and committed Service Desk Analyst who will be responsible for providing first level support of service requests. The ideal candidate is customer motivated and will work to understand the needs of our users. Our staff works in a team environment and is supported by a full-service network infrastructure group as well as a team of in-house developers.
Please note, the shift requirement of this position is Monday-Friday 6:30am-3:30pm EST.
Responsibilities- Handle service requests that come in via our help desk system (Zendesk), phone or email.
- Monitor end-user reported problems to identify potential areas requiring further intervention and communicate to appropriate personnel using Flexjet's incident management and request fulfillment processes.
- Document issues found and troubleshooting practices.
- Setup, maintenance and repair of PC-based computer hardware, printers, network wiring and basic process troubleshooting relating to operating systems, in-house and third-party applications, networks, and telecommunications.
- Participate in weekly on-call support rotation currently every 10-12 weeks.
- Candidates must be able to perform break/fix and MUST be able to define the term.
- Review and update technical support documentation to ensure information is complete and accurate.
- Collaborate with third-party vendors to resolve software/hardware problems and disputes.
- Bachelor’s degree in business or computer Science preferred.
- 3-5 yrs of experience with hardware support.
- Strong knowledge of Microsoft Client operating systems up to Windows 10 is required.
- Has or can achieve Microsoft Certification within 1 year of hire.
- Exceptional attention to detail.
- Strong time management and prioritization skills.
- Ability to work autonomously.
- Working knowledge of network wiring standards and protocols.
- Critical thinking and problem-solving skills.
- Can troubleshoot, diagnose, and repair computer hardware, telecommunications, and peripheral equipment: for example, PCs/laptops, printers, desk and mobile devices with minimal direction.
- Ability to work under pressure and prioritize to complete tasks in a timely manner.
- Exhibits well-developed interpersonal skills that promote and foster a team culture.
- Possesses excellent organizational skills and communication skills, both written and verbal to establish and maintain effective working relationships.
- Proficient interpersonal skills.
- Training skills necessary to educate employees on the use of hardware, software and processes.
- Routine system administration activities, for example, resetting passwords, printer set-ups, user accounts and accessibility.
Service Desk Analyst in Peterborough employer: Flexjet LLC
Contact Detail:
Flexjet LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Peterborough
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Flexjet. Understanding their values and work environment can help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves diagnosing and repairing hardware issues, brush up on your technical knowledge. You might even want to run through some common scenarios with a friend to get comfortable explaining your thought process.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to highlight your ability to explain complex tech issues in simple terms. This is key for a Service Desk Analyst, as you'll need to help users who may not be as tech-savvy.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it’s a great way to ensure your application gets into the right hands. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Service Desk Analyst in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience with hardware support and any relevant certifications. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can think critically and solve problems efficiently, so let us know how you’ve done this before!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate well-organised thoughts that get straight to the heart of why you're a great fit for our team. Remember, less is often more!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Flexjet LLC
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Client operating systems, especially Windows 10. Be ready to discuss your experience with hardware support and troubleshooting, as this will be key in demonstrating your fit for the role.
✨Show Off Your Customer Service Skills
Since the role is customer-focused, think of examples where you've successfully resolved user issues. Highlight your ability to communicate effectively and how you’ve worked to understand user needs in previous positions.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare to walk through how you would handle specific service requests or technical issues, showcasing your critical thinking and troubleshooting abilities.
✨Demonstrate Team Spirit
Flexjet values teamwork, so be ready to share experiences where you collaborated with others. Discuss how you’ve contributed to a positive team culture and how you can bring that same energy to their environment.