Helicopter Operations Controller

An Operations Controller serves as the frontline to our business in ensuring optimization of schedule through providing helicopter charter solutions to industry professionals and Flexjet Helicopter Owners. The OCC plays an integral part in the planning process of their travel and works closely with several departments to create every client’s experience and is responsible for establishing, building and maintaining long-term relationships. Overall, the OCC is responsible for providing world-class service and ensuring that schedules are fully optimized.

Established in 2009, Flexjet Helicopters is one of the UK’s leading helicopter charter companies, serving the UK and beyond with its fleet of AW109, AW139, S76 & S92 helicopters based in the South of England and London. The company has recently become part of the OneSky group, and will be operating alongside Flexjet, the Group’s market-leading private jet provider. As a result, Flexjet Helicopters is continuing its growth in the charter market and recruiting accordingly, looking further ahead the company is strongly positioning for its forthcoming evolution in electric aviation.

DUTIES & RESPONSIBILITIES

• Oversee aircraft availability and coordinate with relevant departments as needed.
• Plan and optimise flight schedules within regulatory, customer service, and business requirements.
• Manage handling and coordinate all flight-related services, including overflight permits and communication with Aviation Authorities.
• Provide technical support to the sales and client services teams, including trip support and Flight Suitability Checks.
• Conduct worldwide flight planning in compliance with the Operations Manual, procedures, and regulations, with a strong emphasis on safety.
• Monitor and support flights in progress, assisting flight crews with meteorological analysis, aeronautical charts, ATS monitoring, and route optimisation.
• Evaluate and implement ERP procedures in line with company policies.
• Maintain comprehensive knowledge of EASA or CAA FTL regulations and crew planning.
• Collaborate with the maintenance department to coordinate scheduled and unscheduled maintenance events and MEL restrictions for both rotary and fixed-wing aircraft.
• Continuously monitor and adjust schedules to accommodate new demands and aircraft availability, ensuring maximum efficiency and profitability.
• Deliver exceptional customer service from initial enquiry through to post-flight follow-up.
• Ensure smooth day-of-flight operations by tracking flight status, catering, and other logistics, providing timely updates to customers as necessary.
• Respond proactively to client requests with clear and immediate communication via phone, email, and web-based platforms.
• Foster strong relationships with internal teams, external clients, and suppliers to facilitate seamless operations.
• Build and maintain relationships with customers and industry partners to enhance service delivery.
• Support senior management with business needs and special projects as required.
• Work closely with the client services team to ensure seamless flight execution.
• Resolve operational disruptions by implementing aircraft changes while prioritising customer needs and cost implications.
• Maximise fleet scheduling opportunities through the charter market when necessary.

EDUCATION & EXPERIENCE

• BA degree or equivalent from two-year college or technical school in a service and/or hospitality field is preferred or equivalent combination of education and/or experience.
• Experience working in an Operations Control in a Rotary Operation is essential.
• Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook).
• Knowledge of use and operation of standard office equipment.

REQUIRED SKILLS & QUALIFICATIONS

• Must have the legal right to work in the United Kingdom.
• Good attention to detail and accuracy.
• Ability to work collaboratively in a team environment and adapt to a flexible schedule.
• Demonstrated knowledge of Flexjet Helicopters’ products and services, with the ability to interpret customer contracts.
• The ability to remain calm under pressure and effectively manage multiple customer requests in a challenging and demanding environment.
• Excellent interpersonal, verbal, written, computer, and presentation skills to perform the role to a high standard.
• Impact and Influence: Clearly conveys a vision, directions, objectives, and strategies for his/her area in the organization and is able to obtain buy in or support to achieve these objectives.
• Customer Orientation: The ability to determine the needs of internal and external customers and search for ways to meet their needs by consulting them and optimizing received information, with a view to improving the products and services intended for their use.
• Teamwork: A willingness to work with others, to be part of a team and to work collaboratively for the purpose of achieving common objectives.
• Problem Solving: An in-depth analysis of symptoms, causes and impacts relating to a given problem situation. The aim is to develop contextualized solutions that meet expectations in terms of organizational efficiency.
• Interpersonal Communication: An ability to clearly convey and receive information. Also implied is the ability to initiate and facilitate discussions with one’s managers, colleagues, customers and partners, while taking into account their various points of view.
• Flexibility and Ability to Adapt: The ability to value different points of view and to be receptive to changing circumstances and new information that alter the course of events.
• Time and Priority Management: Setting priorities and managing one’s time in order to achieve specific organizational objectives.
• Decision Making: The ability to assess the importance, urgency and degree of risk associated with a situation and to implement timely measures that will address situations with varying degrees of complexity and ambiguity.

SCHEDULE

• Ability and willingness to work nights, weekends, holidays, and overtime as required.