At a Glance
- Tasks: Deliver exceptional service to our high-end clients throughout their travel experience.
- Company: Join Flexjet Europe, a leader in luxury travel services.
- Benefits: Competitive pay, dynamic work environment, and opportunities for career advancement.
- Other info: Fast-paced role with a focus on teamwork and flexibility.
- Why this job: Be the face of luxury travel and make a real difference in client experiences.
- Qualifications: Customer service experience in high-end industries and strong attention to detail.
The predicted salary is between 36000 - 60000 £ per year.
The Owner Services Executive serves as the frontline to our affluent clientele and plays an integral part in their travel from the planning of the trip until the flight is complete. The Owner Services Executive works closely with several departments to create every client experience and is responsible for establishing, building and maintaining long‑term relationships. Overall, the Owner Services Executive is responsible for providing world‑class service and ensuring that expectations are exceeded across our varying products. This is a rare opportunity to join a growing business, to make a rewarding impact on the company’s success and to reach the next level in one’s fulfilling career.
Duties & Responsibilities
- Provide world‑class service during every interaction with our clientele.
- Professionally handle a high volume of incoming calls.
- Manage all aspects of trip booking, planning, scheduling, permits and event resolution in line with company standards and customer expectations while maintaining contractual compliance.
- Schedule travel and other accommodations based on individual needs.
- Confirm day‑of operations for customer flights, tracking flight status, catering, etc.
- Follow flights in progress to verify that catering, ground transportation, and other flight details are correct and provide updates to customer as required.
- Proactively communicate any changes, delays or other potential disservice concerns.
- Respond quickly to any questions/inquires pertaining to scheduled trips, status of trips etc.
- Provide daily quality control of all trip details.
- Work closely with operations/internal departments to resolve conflicts and serve as an owner advocate when appropriate.
- Verify flight data with feasibility and international departments as required ensuring accurate flight plans.
- Perform other related duties and responsibilities as requested.
Education & Experience
- Associate's degree (A. A.) or equivalent from two‑year college or technical school in a service and/or hospitality field is preferred or equivalent combination of education and/or experience.
- Extensive customer service experience in a high‑end service industry.
- Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook).
- Knowledge of use and operation of standard office equipment.
Required Skills & Qualifications
- Must possess the legal ability to work in the United Kingdom.
- Have strong attention to detail.
- The ability to work in a team atmosphere, and manage a flexible schedule.
- The Owner Services Executive will be required to demonstrate knowledge of Flexjet’s products and programs and have the ability to interpret contract information as it pertains to the specific customer.
- Successful candidate must be able to respond calmly and handle many customers’ demands in a fast‑paced environment.
Owner Services Executive in Farnborough employer: Flexjet Europe
Flexjet Europe is an exceptional employer that prioritises employee development and offers a dynamic work culture centred around excellence in service and customer engagement. With a focus on premium training programs, employees have the opportunity to grow their skills in a supportive environment while contributing to a leading brand in the aviation industry. Located in the heart of Europe, Flexjet provides unique advantages such as access to diverse markets and a collaborative team atmosphere that fosters innovation and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Owner Services Executive in Farnborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Flexjet Europe. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Flexjet Europe before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Owner Services Executive in Farnborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Flexjet Europe:Your cover letter is your chance to shine! Tell us why you want to work at Flexjet Europe specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Flexjet Europe!
How to prepare for a job interview at Flexjet Europe
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
