Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional service to our high-end clients throughout their travel experience.
- Company: Join Flexjet Europe, a leader in luxury travel services.
- Benefits: Competitive pay, dynamic work environment, and opportunities for career advancement.
- Why this job: Be the face of luxury travel and make a real difference in client experiences.
- Qualifications: Customer service experience in high-end industries and strong attention to detail.
- Other info: Fast-paced role with a focus on teamwork and flexibility.
The predicted salary is between 36000 - 60000 £ per year.
The Owner Services Executive serves as the frontline to our affluent clientele and plays an integral part in their travel from the planning of the trip until the flight is complete. The Owner Services Executive works closely with several departments to create every client experience and is responsible for establishing, building and maintaining long‑term relationships. Overall, the Owner Services Executive is responsible for providing world‑class service and ensuring that expectations are exceeded across our varying products. This is a rare opportunity to join a growing business, to make a rewarding impact on the company’s success and to reach the next level in one’s fulfilling career.
Duties & Responsibilities
- Provide world‑class service during every interaction with our clientele.
- Professionally handle a high volume of incoming calls.
- Manage all aspects of trip booking, planning, scheduling, permits and event resolution in line with company standards and customer expectations while maintaining contractual compliance.
- Schedule travel and other accommodations based on individual needs.
- Confirm day‑of operations for customer flights, tracking flight status, catering, etc.
- Follow flights in progress to verify that catering, ground transportation, and other flight details are correct and provide updates to customer as required.
- Proactively communicate any changes, delays or other potential disservice concerns.
- Respond quickly to any questions/inquires pertaining to scheduled trips, status of trips etc.
- Provide daily quality control of all trip details.
- Work closely with operations/internal departments to resolve conflicts and serve as an owner advocate when appropriate.
- Verify flight data with feasibility and international departments as required ensuring accurate flight plans.
- Perform other related duties and responsibilities as requested.
Education & Experience
- Associate's degree (A. A.) or equivalent from two‑year college or technical school in a service and/or hospitality field is preferred or equivalent combination of education and/or experience.
- Extensive customer service experience in a high‑end service industry.
- Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook).
- Knowledge of use and operation of standard office equipment.
Required Skills & Qualifications
- Must possess the legal ability to work in the United Kingdom.
- Have strong attention to detail.
- The ability to work in a team atmosphere, and manage a flexible schedule.
- The Owner Services Executive will be required to demonstrate knowledge of Flexjet’s products and programs and have the ability to interpret contract information as it pertains to the specific customer.
- Successful candidate must be able to respond calmly and handle many customers’ demands in a fast‑paced environment.
Owner Services Executive in Farnborough employer: Flexjet Europe
Contact Detail:
Flexjet Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Owner Services Executive in Farnborough
✨Tip Number 1
Get to know the company inside out! Research Flexjet Europe and understand their services, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experience align with the Owner Services Executive role. Highlight your customer service experience and ability to handle high-pressure situations – that's what they want to hear!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Flexjet family. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Owner Services Executive in Farnborough
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in high-end service industries. We want to see how you've gone above and beyond for clients in the past, so share specific examples that demonstrate your ability to provide world-class service.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the initiative to connect their background with what we’re looking for.
Be Detail-Oriented: Attention to detail is key for the Owner Services Executive role. Make sure your application is free from typos and errors. We appreciate candidates who take pride in their work and can present information clearly and accurately.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Flexjet Europe
✨Know Your Clientele
Before the interview, research Flexjet and understand their affluent clientele. Familiarise yourself with the luxury service standards expected in the aviation industry. This will help you demonstrate your ability to provide world-class service during the interview.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully handled high-pressure situations or resolved conflicts. Highlight how you exceeded customer expectations, as this role is all about building long-term relationships with clients.
✨Master the Details
Attention to detail is crucial for an Owner Services Executive. During the interview, be ready to discuss how you manage multiple tasks simultaneously while ensuring accuracy. You might even want to bring a checklist of how you ensure quality control in your previous roles.
✨Demonstrate Teamwork and Flexibility
This role requires collaboration with various departments. Share examples of how you've worked effectively in a team and adapted to changing schedules or demands. Showing that you can thrive in a fast-paced environment will set you apart from other candidates.
