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- Tasks: Elevate the luxury experience for Flexjet owners and crew at Farnborough Airport.
- Company: Join a leading private aviation brand known for exceptional service.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Be at the forefront of luxury hospitality in private aviation.
- Qualifications: Experience in luxury hospitality and strong leadership skills required.
- Other info: Dynamic role with a focus on service excellence and owner satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
The Lounge Manager is responsible for elevating and protecting the Flexjet owner and crew experience within our dedicated airport facility at Farnborough Airport. The purpose of the role is to ensure the environment, hospitality standards and service culture consistently reflect Flexjet’s premium private aviation brand. The role focuses on real-time oversight, customer experience leadership, brand environment management and close coordination with Farnborough Airport and Flexjet internal teams. Unlike traditional FBO operational management, this is a luxury hospitality–led position centred on service excellence, brand representation and the refinement of the owner journey.
DUTIES & RESPONSIBILITIES
- Ensure the Flexjet terminal consistently delivers a premium private aviation environment, maintaining ambience, décor, layout and presentation to our brand standards.
- Coordinate with our internal marketing team to update displays, introduce seasonal touches and maintain a polished, luxury environment.
- Oversee all hospitality elements (including food and beverages, amenities and lounge presentation) ensuring service mirrors five-star guest-relations expectations.
- Partner with our Owner Services and Owner Experience teams to embed a culture of personalised service for our Owners and crew.
- Own the full owner journey from arrival to handover to Farnborough Airport, ensuring smooth flow, appropriate staffing levels, and immediate issue resolution.
- Monitor owner feedback, NPS and satisfaction indicators, implementing improvements to elevate the experience.
- Maintain high visibility during peak periods to oversee queues, timing, baggage flows and service delivery, ensuring standards are upheld.
- Act as Flexjet’s first point of contact regarding operational matters, including stand allocation, parking priorities and coordination with ground handling teams.
- Serve as the communication bridge between Flight Operations / Owner Services and Farnborough Airport/ground handling teams, managing special requests, late passengers, and irregular operations.
- Develop, maintain, and enforce terminal SOPs, service flows, and checklists to ensure consistent execution.
- Lead opening readiness activities including SOP development, test days, soft openings, training and go-live preparation.
- Build and oversee a small pool of Flexjet representatives to ensure continuous representation, with clear handover and escalation structures.
- Maintain strong relationships with Farnborough airport, airport authorities, hospitality vendors and other local partners.
- Provide regular reporting on owner/crew experience, lounge utilisation, service delivery, operational coordination, and SOP compliance.
EDUCATION & EXPERIENCE
- Extensive leadership experience in luxury hospitality, premium lounge operations, private aviation or UHNW client service environments.
- Proven experience working confidently with UHNW individuals, demonstrating strong emotional intelligence and anticipatory service skills.
- Experience implementing brand standards and service-culture programmes.
- Strong project management skills, ideally including opening readiness or hospitality concept launches.
- Excellent communication, stakeholder engagement and conflict resolution capabilities.
- Ability to meet aviation security, background-check, and drug/alcohol testing requirements.
- Knowledge of sustainability practices relevant to premium aviation is desirable but not essential.
- Flexibility to work varied hours including weekends and public holidays.
REQUIRED SKILLS & QUALIFICATIONS
- Exceptional emotional intelligence and confidence engaging UHNW clientele.
- Strong leadership presence with the ability to inspire a hospitality-driven service culture.
- Advanced communication skills, both written and verbal, suitable for high-level stakeholder interaction.
- Highly organised with excellent attention to detail, ensuring flawless Owner Journey execution.
- Ability to anticipate guest needs and proactively resolve potential issues.
- Strong operational awareness and ability to manage real-time service environments during peak flow.
- Skilled in coordinating cross-functional teams and managing multiple priorities simultaneously.
- Proficient in developing SOPs, service flows and process documentation.
- Strong project management capabilities, particularly for openings, soft launches and continuous improvement.
- Competent in Microsoft Office, reporting systems, scheduling/rostering tools and hospitality/CRM platforms.
Lounge Manager in Farnborough employer: Flexjet Europe
Contact Detail:
Flexjet Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Manager in Farnborough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the luxury hospitality and aviation sectors. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal chat, let your passion for premium service shine through. Share stories that highlight your experience with UHNW clients and how you’ve gone above and beyond to create exceptional experiences.
✨Tip Number 3
Research is key! Before any meeting or interview, dive deep into Flexjet’s brand values and recent news. This will not only help you tailor your conversation but also show that you’re genuinely interested in being part of their team and culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Flexjet family. Keep an eye on our careers page for new opportunities and don’t hesitate to apply!
We think you need these skills to ace Lounge Manager in Farnborough
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for luxury hospitality shine through! We want to see how you can elevate the experience for our owners and crew. Share specific examples of how you've created memorable moments in previous roles.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and skills mentioned in the job description. We’re looking for someone who understands the nuances of premium service, so highlight your relevant experience and how it aligns with our brand values.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you the perfect fit for the Lounge Manager role. Use bullet points if it helps to make your achievements stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Flexjet family!
How to prepare for a job interview at Flexjet Europe
✨Know Your Luxury Hospitality Inside Out
Make sure you brush up on your knowledge of luxury hospitality standards and what sets Flexjet apart. Be ready to discuss how you would maintain a premium environment and elevate the owner experience, as this role is all about service excellence.
✨Showcase Your Emotional Intelligence
Since you'll be dealing with UHNW clients, it's crucial to demonstrate your emotional intelligence during the interview. Share examples of how you've successfully engaged with high-profile individuals in the past and how you anticipate their needs.
✨Prepare for Real-Time Scenarios
Think about potential real-time challenges you might face in this role, like managing peak periods or resolving issues on the spot. Prepare to discuss how you would handle these situations effectively while maintaining service standards.
✨Highlight Your Project Management Skills
This position involves overseeing various operational aspects, so be ready to talk about your project management experience. Discuss any relevant openings or launches you've managed, focusing on how you ensured everything ran smoothly and met brand standards.
