At a Glance
- Tasks: Analyse customer feedback, resolve issues, and enhance customer journeys.
- Company: Join FlexiTog, a leader in insulated workwear and PPE.
- Benefits: Enjoy hybrid working, a statutory pension, and a collaborative team environment.
- Other info: Opportunity for career growth in a dynamic and supportive team.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service or sales, strong communication and problem-solving skills.
The predicted salary is between 23400 - 28600 £ per year.
- We are hiring a
- Customer Experience Specialist to join the Commercial team at
- Flexi Tog . It is a hybrid role based in
Norwich.
At Flexi Tog, it’s all about helping people perform at their best in some of the toughest working environments.
The business specialises in insulated workwear and PPE and operates across the UK, Netherlands and Germany.
This role sits at the heart of the customer journey, combining customer insight, issue resolution, service improvement and outbound engagement.
This is a hands‑on role for someone who enjoys solving customer problems, understands the commercial value of a great customer experience and can turn data into action.
Key Responsibilities
- Analyse customer feedback, NPS, CSAT and complaints to identify trends and areas for improvement.
- Resolve customer issues and support effective complaint handling.
- Make outbound calls to existing and prospective customers to support retention, re‑engagement and sales.
- Identify appropriate upsell and cross‑sell opportunities.
- Monitor service performance and help improve customer journeys and processes.
- Accurately record customer interactions and outcomes in CRM systems.
Skills, Knowledge and Expertise
- Experience in customer service, customer experience, sales or a similar customer‑facing role.
- Confident speaking with customers, including handling commercial conversations.
- Comfortable working with customer data, feedback and service metrics.
- Experience using CRM systems.
- Strong communication, problem‑solving and analytical skills.
- An additional language is a big plus, but not essential.
- Statutory pension
- The flexibility of hybrid working
- Opportunity to join a small, collaborative Customer Experience team
- A varied role combining customer engagement, insight and service improvement
- #J-18808-Ljbffr
Customer Experience Specialist in Norwich employer: FlexiTog Global
FlexiTog Global is an exceptional employer that fosters a dynamic and innovative work culture, empowering employees to take ownership of their roles. With a strong emphasis on professional development, this position offers the chance to shape the finance function from the ground up, providing meaningful growth opportunities in a supportive environment. Located in the UK, employees benefit from a collaborative atmosphere that values creativity and initiative, making it an ideal place for those seeking a rewarding career in finance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist in Norwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FlexiTog Global. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FlexiTog Global before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Specialist in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FlexiTog Global:Your cover letter is your chance to shine! Tell us why you want to work at FlexiTog Global specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FlexiTog Global!
How to prepare for a job interview at FlexiTog Global
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
