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- Tasks: Manage customer relationships and enhance cyber security services for clients.
- Company: Leading UK-based Managed Security Service Provider (MSSP) with a focus on innovation.
- Benefits: Competitive salary, remote work, and additional perks.
- Other info: Join a dynamic team with opportunities for growth and development.
- Why this job: Be the go-to expert in cyber security and make a real difference for clients.
- Qualifications: Experience in cyber security and strong communication skills.
The predicted salary is between 43200 - 72000 £ per year.
Remote – UK Based
Up to £60,000 per annum plus additional benefits
Due to security clearance required, candidates wishing to apply must be based in the UK.
Our client, a leading UK Based MSSP, are looking for an experienced Cyber Security specialist to join their solutions team working as the dedicated Technical Account Manager.
As the Technical Account Manager, you will bring your technical know-how, MDR / SOC, and act as the first point of call for customer service improvements:
- Assist with the onboarding and building an understanding of customer business risks.
- Work with the onboarding consultants to build Threat Models and maintain them during live service.
- Act as the allocated Technical Account Manager to be the first point of contact for operational matters and proactive management of high priority and ongoing incidents.
- Act as Customer advocate within the team.
- Own the operational relationship between customers and the Team.
- Assist the operational teams in fixing issues that arise during the operation of services.
- Identify and implement, with the assistance of engineers and architects, technical enhancements to the services that drive value for customers.
- Act as the Subject Matter Expert to improve the quality of service and maintain a roadmap for those customers.
Core experience:
Previous experience and understanding of technical account management in Cyber Security.
Technical Account Manager (Cyber Security) employer: FlexIT Talent Solutions Ltd
Contact Detail:
FlexIT Talent Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager (Cyber Security)
✨Tip Number 1
Network like a pro! Reach out to your connections in the cyber security field and let them know you're on the hunt for a Technical Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and customer service skills. Be ready to discuss how you've tackled operational challenges in the past and how you can bring value to the team. Practice makes perfect!
✨Tip Number 3
Showcase your expertise! Create a portfolio or a presentation that highlights your experience with MDR/SOC and any successful projects you've managed. This will help you stand out as a Subject Matter Expert during interviews.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find the right opportunities, and applying directly can sometimes give you an edge. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Technical Account Manager (Cyber Security)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Account Manager role. Highlight your experience in Cyber Security, MDR/SOC, and customer service improvements. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about Cyber Security and how you can be an advocate for our customers. Keep it engaging and relevant to the role.
Showcase Your Technical Know-How: Don’t forget to showcase your technical expertise in your application. Mention specific tools or methodologies you’ve used in the past that relate to the job. We love seeing candidates who can bring their knowledge to the table!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get your journey started!
How to prepare for a job interview at FlexIT Talent Solutions Ltd
✨Know Your Cyber Security Stuff
Make sure you brush up on your technical knowledge related to cyber security, especially around MDR and SOC. Be ready to discuss specific scenarios where you've successfully managed incidents or improved customer service in a tech environment.
✨Understand the Customer's Business Risks
Before the interview, research common business risks in the industry relevant to the company. Think about how you can help customers identify and mitigate these risks, and be prepared to share examples from your past experience.
✨Showcase Your Communication Skills
As a Technical Account Manager, you'll need to communicate complex technical concepts clearly. Practice explaining your previous projects or solutions in simple terms, highlighting how you acted as a customer advocate and built strong relationships.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about their current challenges, team dynamics, and how they measure success in this role. This shows your genuine interest and helps you assess if it's the right fit for you.