Customer Services Advisor in Luton

We are looking for Customer Services Administrator for our client based in Luton Reporting to: Operations Manager Salary: £25,000 – £30,000 per year Main tasks and responsibilities of the role: * Processing customer orders to the SOS Inventory system * Raising and sending dispatch orders to the warehouse * Raising and issuing sales invoices * Responding to customer email and telephone enquiries * Raising supplier purchase orders * Allocating product serial numbers * Maintaining a database of customer information * Escalating enquiries to the appropriate team, where necessary * Checking product or service availability * Assisting customers with registration or account creation * Passing customer feedback to the product or sales team to help improve the company’s offering * Front-of-house duties, including reception and welcoming customers to the facility * Arranging and facilitating customer visits, training, and marketing events, including: * Customer interaction regarding hotel arrangements * Arranging refreshments for events * Showroom/demo room layout and preparation for customer visits * Providing employee business travel and living administration support, including booking hotels, flights, trains, and parking * Assisting with and contributing to the ongoing development of an in-house travel booking system Job qualifications and requirements: * Previous experience in a similar role * Familiarity with Microsoft Office applications * Good organisational, verbal, and written communication skills * Willingness to work flexibly in a small team environment * Flexibility within the role is required, including covering operating hours between 08:00 and 18:00 through a fixed working time agreement or rota arrangement If you are interested please apply with your CV