At a Glance
- Tasks: Engage with customers, process orders, and support sales teams in a dynamic environment.
- Company: Join a friendly team in Luton focused on customer satisfaction.
- Benefits: Earn £13.25 per hour with full-time hours and a supportive work culture.
- Other info: Great opportunity for career growth in a fast-paced, fun workplace.
- Why this job: Be the voice of the company and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a knack for organisation are key.
The predicted salary is between 13.25 - 13.25 £ per hour.
- Job Vacancy: Tele-Sales & Order Administrator
- Lunch: 30 minutes unpaid
We are recruiting on behalf of our client, based in the Luton (LU3) area, who is looking for a proactive, enthusiastic and reliable Tele-Sales & Order Administrator to join their team.
Are you organised, confident on the telephone and enjoy working in a busy, customer-focused environment?
This is a varied role combining telesales, customer service, sales order processing, reception and general administration.
The successful candidate will play an important part in the day-to-day running of the business, ensuring customer orders are processed efficiently, queries are dealt with professionally and the sales and delivery teams receive the support they need.
Key Responsibilities
- Contacting customers daily to obtain and process their orders.
- Taking sales orders accurately and efficiently.
- Assisting with stock control and advising customers on product availability.
- Promoting special offers, promotions and stock clearance lines.
- Handling incoming customer and consumer enquiries.
- Answering and transferring incoming calls professionally.
- Dealing with sales representatives' orders and queries.
- Reception & Front of House
- Welcoming visitors and ensuring they are correctly signed in and out.
- Acting as a key point of contact for incoming telephone calls.
- Carrying out BRCGS audit compliance document checks.
- Sales Order Processing & Administration
- Inputting and processing sales orders.
- Supplying and managing sales orders using Intact software.
- Preparing drivers' paperwork, including delivery notes and invoices.
- Raising credit notes where required.
- Completing daily filing and scanning of delivery notes.
- Reconciling daily drivers' paperwork for our six delivery vans.
- The Ideal Candidate
We are looking for someone who
- Has an excellent telephone manner and communication skills.
- Is confident speaking to customers and promoting products.
- Has strong organisational and administrative skills.
- Is accurate and has good attention to detail.
- Can work efficiently in a busy, fast-paced environment.
- Is confident using computer systems and Microsoft Office.
- Can manage their workload and prioritise tasks effectively.
- Is a team player with a positive, flexible and can-do attitude.
- Has previous experience in telesales, sales administration or order processing (desirable).
Experience with Intact software would be an advantage, although training can be provided.
This is an excellent opportunity for someone who enjoys a varied role and wants to become an integral part of a friendly and hardworking team.
Tele-Sales & Order Administrator in Caddington employer: Flexistaff Solutions Ltd
Join a dynamic team as an HGV Class 2 Driver in Slough, where you will enjoy a supportive work culture that values reliability and professionalism. With competitive pay of £18.00 per hour and consistent weekday hours, this role offers a great work-life balance along with opportunities for personal growth and development in a thriving environment. Experience the satisfaction of delivering goods across London while being part of a company that prioritises employee well-being and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Tele-Sales & Order Administrator in Caddington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Flexistaff Solutions Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Flexistaff Solutions Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Tele-Sales & Order Administrator in Caddington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Flexistaff Solutions Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Flexistaff Solutions Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Flexistaff Solutions Ltd!
How to prepare for a job interview at Flexistaff Solutions Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
