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For Companies At a Glance
- Tasks: Support customers and sales while keeping the office running smoothly.
- Company: Join FlexiProof, a trusted name in innovative roofing solutions.
- Benefits: Enjoy flexible hours, a supportive team, and a company pension.
- Why this job: Perfect for those who love customer interaction and thrive in a busy environment.
- Qualifications: Experience in administration or customer service is a plus.
- Other info: Full training provided; ideal for balancing work and personal commitments.
The predicted salary is between 28000 - 30000 £ per year.
Salary: £28,000 – £30,000 pro rata
Location: Dorking RH5 4PT
Company: FlexiProof Flat Roofing
Hours: Full-time or shorter hours e.g. 9am–3pm
About FlexiProof
FlexiProof is a leading supplier of high quality EPDM roofing systems, providing innovative solutions to the roofing and construction industries. Our commitment to excellent products, outstanding customer service and steady growth has made us a trusted partner for merchants and contractors across the UK.
We are now looking for a highly organised and friendly Office Administrator & Sales Support professional to join our team. This role is ideal for someone who enjoys speaking with customers, keeping things organised behind the scenes, and being a key part of a busy office environment. We are open to flexible working hours, including shorter hours (e.g. 9am–3pm), making this an ideal opportunity for someone returning to work or balancing family commitments.
Key Responsibilities
- Customer Service & Phone Support
- Answer incoming calls professionally and confidently.
- Provide accurate product information and basic advice to customers.
- Direct enquiries appropriately and ensure every customer receives excellent service.
- Respond to email enquiries in a timely and organised manner.
- Order Processing & Administration
- Process customer orders accurately and efficiently.
- Create and send quotes.
- Ensure order details are correct and liaise with warehouse/logistics to support smooth fulfilment.
- Update CRM and internal systems with accurate information.
- Maintain clear and organised records of customer interactions.
- Sales Support
- Support the sales team with follow-ups and administration.
- Contact customers regarding quotes, repeat orders or outstanding information.
- Identify opportunities to assist customers further and provide proactive service.
- General Office Administration
- Assist with day-to-day office tasks.
- Support internal teams with coordination and communication.
- Help maintain a smooth, professional office environment.
Skills & Experience
- Previous experience in office administration, customer service, sales support or telesales preferred.
- Confident and professional telephone manner.
- Strong attention to detail and organisational skills.
- Comfortable multitasking in a busy office environment.
- Proactive and positive attitude.
- Competent using CRM systems and Microsoft Office (training provided on internal systems).
- Ability to work independently while being part of a supportive team.
Why Join FlexiProof?
- Flexible hours considered (including school hours)
- Supportive and friendly team culture
- Stable, growing business
- Full training provided
- Company pension
How to Apply
Please send your CV and a short cover letter to:
Work Location: In person (Dorking RH5 4PT)
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Company pension
- On-site parking
Application question(s):
Do you have your own transport to get to our head office?
Experience:
Account management: 1 year (preferred) sales: 1 year (preferred)
Office Administrator employer: FlexiProof Limited
Contact Detail:
FlexiProof Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Administrator
✨Tip Number 1
Get to know the company before your interview! Research FlexiProof and understand their products and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since the role involves customer service and phone support, try role-playing with a friend. This will help you feel more confident when answering calls and providing product information.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks or kept things running smoothly in a busy environment. This will highlight your fit for the Office Administrator role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Office Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in office administration and customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Keep it friendly and professional, and explain why you’re excited about joining our team at FlexiProof. Let us know how you can contribute to our supportive culture.
Show Off Your Organisational Skills: Since the role involves multitasking and keeping things organised, give us examples of how you've managed similar tasks in the past. We love seeing proactive attitudes and attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at FlexiProof Limited
✨Know the Company Inside Out
Before your interview, take some time to research FlexiProof. Understand their products, values, and what sets them apart in the roofing industry. This knowledge will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their success.
✨Showcase Your Customer Service Skills
As an Office Administrator & Sales Support professional, customer service is key. Prepare examples from your past experiences where you provided excellent service or resolved issues effectively. Be ready to discuss how you would handle specific customer scenarios that may arise in this role.
✨Demonstrate Organisational Skills
FlexiProof is looking for someone who can keep things organised. Bring along examples of how you've managed multiple tasks or projects in a busy environment. You might even want to mention any tools or systems you’ve used to stay organised, especially if they relate to CRM or Microsoft Office.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about the team culture, training opportunities, or how success is measured in the Office Administrator position. It’s a great way to engage with your interviewers and leave a lasting impression.
