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For Companies At a Glance
- Tasks: Support customers and sales while keeping the office running smoothly.
- Company: Join FlexiProof, a leading supplier in the roofing industry.
- Benefits: Enjoy flexible hours, a supportive team, and a company pension.
- Why this job: Perfect for those who love customer interaction and want a dynamic office role.
- Qualifications: Experience in administration or customer service is preferred.
- Other info: Full training provided and opportunities for growth in a stable business.
The predicted salary is between 28000 - 30000 £ per year.
Salary: £28,000 – £30,000 pro rata
Location: Dorking RH5 4PT
Company: FlexiProof Flat Roofing
Hours: Full-time or shorter hours e.g. 9am–3pm
About FlexiProof
FlexiProof is a leading supplier of high quality EPDM roofing systems, providing innovative solutions to the roofing and construction industries. Our commitment to excellent products, outstanding customer service and steady growth has made us a trusted partner for merchants and contractors across the UK.
We are now looking for a highly organised and friendly Office Administrator & Sales Support professional to join our team. This role is ideal for someone who enjoys speaking with customers, keeping things organised behind the scenes, and being a key part of a busy office environment. We are open to flexible working hours, including shorter hours (e.g. 9am–3pm), making this an ideal opportunity for someone returning to work or balancing family commitments.
Key Responsibilities
- Customer Service & Phone Support
- Answer incoming calls professionally and confidently.
- Provide accurate product information and basic advice to customers.
- Direct enquiries appropriately and ensure every customer receives excellent service.
- Respond to email enquiries in a timely and organised manner.
- Order Processing & Administration
- Process customer orders accurately and efficiently.
- Create and send quotes.
- Ensure order details are correct and liaise with warehouse/logistics to support smooth fulfilment.
- Update CRM and internal systems with accurate information.
- Maintain clear and organised records of customer interactions.
- Sales Support
- Support the sales team with follow-ups and administration.
- Contact customers regarding quotes, repeat orders or outstanding information.
- Identify opportunities to assist customers further and provide proactive service.
- General Office Administration
- Assist with day-to-day office tasks.
- Support internal teams with coordination and communication.
- Help maintain a smooth, professional office environment.
Skills & Experience
- Previous experience in office administration, customer service, sales support or telesales preferred.
- Confident and professional telephone manner.
- Strong attention to detail and organisational skills.
- Comfortable multitasking in a busy office environment.
- Proactive and positive attitude.
- Competent using CRM systems and Microsoft Office (training provided on internal systems).
- Ability to work independently while being part of a supportive team.
Why Join FlexiProof?
- Flexible hours considered (including school hours)
- Supportive and friendly team culture
- Stable, growing business
- Full training provided
- Company pension
How to Apply
Please send your CV and a short cover letter to:
Job Types: Full-time, Permanent (part-time/school hours considered)
Work Location: In person (Dorking RH5 4PT)
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Company pension
- On-site parking
Application question(s):
Do you have your own transport to get to our head office?
Experience:
Account management: 1 year (preferred) sales: 1 year (preferred)
Work Location: In person
Office Administrator in Kent employer: FlexiProof Limited
Contact Detail:
FlexiProof Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Administrator in Kent
✨Tip Number 1
Get to know the company before your interview! Research FlexiProof and understand their products and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since the role involves customer service and phone support, try role-playing with a friend. Answering calls confidently can make a huge difference in how you come across during the interview.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've kept things running smoothly in previous roles. Whether it’s managing schedules or keeping records, demonstrating your ability to multitask will impress the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Office Administrator role.
We think you need these skills to ace Office Administrator in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Office Administrator role. Highlight your relevant experience in office administration and customer service, and don’t forget to showcase your organisational skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Keep it friendly and professional, and explain why you’re excited about joining FlexiProof. Mention how your skills align with the job description.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure to demonstrate your confident telephone manner and ability to respond to emails promptly in your application.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at FlexiProof Limited
✨Know the Company Inside Out
Before your interview, take some time to research FlexiProof. Understand their products, values, and what sets them apart in the roofing industry. This knowledge will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their success.
✨Showcase Your Customer Service Skills
As an Office Administrator & Sales Support professional, customer service is key. Prepare examples from your past experiences where you provided excellent service or resolved issues effectively. Highlight your confident phone manner and ability to multitask in a busy environment.
✨Be Organised and Detail-Oriented
FlexiProof values strong organisational skills. Bring a notepad to jot down important points during the interview and demonstrate your attention to detail. You might even want to prepare a few questions about their order processing and CRM systems to show your proactive approach.
✨Emphasise Your Team Spirit
While it's important to showcase your ability to work independently, don't forget to highlight your teamwork skills. Share examples of how you've supported colleagues in the past and contributed to a positive office environment. FlexiProof is looking for someone who fits well within their friendly team culture.
