At a Glance
- Tasks: Engage with customers to uncover funding opportunities and enhance their experience.
- Company: Join a vibrant team at Fleximize, dedicated to helping UK businesses thrive.
- Benefits: Enjoy 25 days holiday, private healthcare, and exclusive discounts.
- Other info: Join regular team events and enjoy a modern office with a fully-stocked kitchen.
- Why this job: Make a real difference for businesses while developing your skills in a supportive environment.
- Qualifications: No experience needed; just bring your communication skills and passion for helping others.
The predicted salary is between 28000 - 35000 £ per year.
We’re on the lookout for someone who loves talking to people and helping UK businesses grow.
As a Customer Engagement Specialist, you’ll connect with our existing and past customers to uncover funding opportunities, improve their cash flow, and make their experience with Fleximize seamless.
This role is a mix of sales, account management, and customer success.
If you enjoy conversations, building trust, and seeing the difference you make for a business, this could be your perfect role.
Responsibilities
- Reach Out: Call new, previous and current customers. Spot opportunities to save them money or offer new funding. Keep it clear, helpful, and friendly.
- Build
Relationships: Be the go-to person for business owners.
Offer proactive reviews and tailored advice.
Work closely with Relationship Managers and Underwriters to keep the experience smooth.
- Support Applications: Keep customers updated on their loan progress. Answer questions and make sure every interaction leaves them confident and happy.
What we're looking for
- No previous experience is necessary, however the ideal applicant will bring:
- Confident, empathetic, and persuasive communication skills.
- A knack for understanding customer needs and matching them with the right solution.
- Excellent attention to detail and organisational skills.
- Motivation to hit targets and help customers succeed.
- What makes you great
- Positive, resilient, and solution-focused.
- Genuine passion for helping business owners grow.
- Team player who thrives in a supportive, high-energy sales culture.
There are plenty of reasons to join us at Flex HQ.
From our modern waterfront office (with a fully-stocked kitchen) to our staff perks, including private medical insurance, employee benefit scheme, and more.
We're a friendly bunch at Fleximize, with regular team events and socials, and we’re excited to welcome you into the family.
You can expect
- Generous holiday entitlement: we offer 25 days holiday entitlement, with the added flexibility to buy and sell annual leave days. You get your birthday off too!
- Professional development: career advancement is as important to us as it is to you.
We offer training courses and qualifications to develop your skills and knowledge.
Taking time to attend webinars and in-person seminars that can help you in your role is also encouraged
- Healthcare benefits: all team members get private healthcare as standard, which can even be extended to cover your family.
- We also offer company death-in-service insurance and an enhanced maternity pay scheme
- Perks & discounts: everyone gets access to exclusive discount codes and offers on hundreds of high-street and online stores
- Free breakfast every day: our kitchen is filled with fresh fruit, cereals, and other goodies to start your day right
- Team socials: regular team outings give us all a chance to have fun and relax, whether it’s an escape room, theme park, football match, or evening at the local restaurant
- #J-18808-Ljbffr
Customer Engagement Specialist employer: Fleximize
At Fleximize, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters personal and professional growth. Our modern waterfront office is not just a place to work; it's a community where team members enjoy generous benefits like private healthcare, extensive holiday entitlement, and regular team socials that make every day enjoyable. Join us to make a real impact in helping UK businesses thrive while being part of a supportive and energetic team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fleximize. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fleximize before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Engagement Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fleximize:Your cover letter is your chance to shine! Tell us why you want to work at Fleximize specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fleximize!
How to prepare for a job interview at Fleximize
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
