At a Glance
- Tasks: Manage workshop operations, allocate work, and ensure top-notch customer service.
- Company: Modern independent garage in Northampton with a strong local reputation.
- Benefits: Salary between £32,000-£45,000, Monday to Friday hours, ongoing training.
- Other info: Opportunity for career growth in a busy, professional setting.
- Why this job: Join a dynamic team and make a real impact in a well-organised environment.
- Qualifications: Experience in the motor trade, strong communication skills, and a positive attitude.
The predicted salary is between 32000 - 45000 £ per year.
We are recruiting for a Workshop Controller/ Manager to join a busy, modern independent garage in Northampton. This is a great opportunity to join a business that stands out from the norm. The garage is modern, well-presented and professionally run, with a strong local reputation and a workshop environment that reflects real investment in both equipment and standards. This is not a small, tired operation – it is a well-organised independent garage with a steady flow of work and a genuine focus on customer service.
This role will suit either an experienced workshop controller who is reliable and organised, and ready to take ownership of the day‑to‑day operations within the workshop. The role will involve:
- Allocate service, repair and diagnostic work to technicians based on their skill set
- Monitor individual technician performance and ensuring jobs are completed
- Act as the technical bridge for the service advisors, providing updates so the customers can be kept up to date
- Liaising with technicians to keep track of work in progress
- Overseeing quality control checks on all completed work, ensuring every vehicle leaves the workshop satisfied
- To oversee the parts coordination by monitoring the arrival of parts and ensuring technicians have everything required to do the job
- To be able to motivate, mentor and manage the workshop team
- Making sure customers receive a professional and well-managed experience throughout
We are looking for:
- Previous experience as a Service Advisor, or a customer-focused background within the motor trade
- Strong communication and customer service skills
- Good organisation and the ability to manage a busy workload
- Confidence in dealing with customers in a professional way
- Automotive or mechanical knowledge would be an advantage
- A positive attitude and willingness to learn
What is on offer:
- £32,000-£45,000 salary depending on experience
- Monday to Friday hours only
- A modern, professional independent garage environment
- Varied day-to-day work in a busy role
- Ongoing training and development
- The chance to join a growing business with a strong local reputation
If you are looking for a Workshop Manager opportunity within a modern independent garage that takes pride in both its standards and customer experience, we would love to hear from you.
Workshop Controller/ Workshop Manager in Northampton employer: Flexicruit
Join a thriving independent garage in Northampton that prioritises quality and customer service, offering a modern and well-equipped workshop environment. With a commitment to employee development and a positive work culture, this role provides an excellent opportunity for growth and the chance to be part of a respected local business. Enjoy a competitive salary and a Monday to Friday schedule, ensuring a healthy work-life balance while contributing to a team that values professionalism and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Workshop Controller/ Workshop Manager in Northampton
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the hunt for a Workshop Controller role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and customer service skills. Be ready to discuss how you've managed teams or handled customer queries in the past. Show them you’re not just a fit for the role, but the perfect match for their garage!
✨Tip Number 3
Don’t forget to showcase your organisational skills! During interviews, share examples of how you've successfully managed workloads or improved workshop efficiency. This will demonstrate that you can handle the busy environment they’re offering.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We want to see your application and help you get noticed. Plus, it shows you’re serious about joining a modern, professional garage like theirs.
We think you need these skills to ace Workshop Controller/ Workshop Manager in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in the motor trade and any relevant customer service experience to show us you’re the right fit for our workshop.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've managed teams or improved customer experiences in the past, so we can see your potential impact on our garage.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application is clear and concise. Use professional language but keep it friendly – we want to get a sense of your personality too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Flexicruit
✨Know Your Stuff
Make sure you brush up on your automotive knowledge before the interview. Understand the latest trends in the motor trade and be ready to discuss how you can apply this knowledge to improve workshop operations.
✨Showcase Your Leadership Skills
As a Workshop Controller/Manager, you'll need to motivate and manage a team. Prepare examples of how you've successfully led a team in the past, focusing on your ability to mentor and support technicians.
✨Customer Service is Key
This role emphasises customer experience, so be ready to share your approach to delivering excellent service. Think of specific instances where you’ve gone above and beyond for customers and how that reflects on the business.
✨Organisational Skills Matter
The job requires strong organisational abilities. Be prepared to discuss how you manage workloads and allocate tasks effectively. You might even want to bring a few strategies or tools you use to keep everything running smoothly.
