At a Glance
- Tasks: Manage client accounts and deliver tailored IT solutions to drive business growth.
- Company: Join a leading IT support company with over 25 years of experience.
- Benefits: Competitive salary, flexible hours, hybrid working, and 25 days annual leave.
- Other info: Dynamic team environment with opportunities for professional growth.
- Why this job: Be a trusted advisor and make a real impact on client success.
- Qualifications: 2+ years in IT sales or account management with strong communication skills.
The predicted salary is between 35000 - 40000 £ per year.
We are seeking a driven and customer-focused IT Account Manager to join our growing team. This role is central to maintaining and developing strong client relationships, identifying new business opportunities, and ensuring our clients receive tailored technology solutions that support their growth. You will act as a trusted advisor, working closely with technical teams to deliver value‑led outcomes while contributing to NetVector’s reputation for outstanding customer satisfaction and long‑term client partnerships.
Our Client prides themselves on delivering flexible, bespoke IT solutions that enable businesses to thrive. With over 25 years of experience supporting small to medium‑size organisations across the UK, they specialise in IT support, cloud services, cybersecurity, and consultancy—building long‑term partnerships based on trust, transparency, and exceptional service.
Account Management- Serving as the primary point of contact for assigned client accounts, ensuring technology solutions and managed services align with their business objectives.
- Building strong, long‑term relationships as a trusted advisor to a range of stakeholders.
- Identifying, upselling and cross‑selling opportunities within existing accounts.
- Gathering information and specifications, producing quotations for new and existing accounts, and following up to progress the sale.
- Coordinating with technical teams to ensure services are delivered as promised.
- Conducting regular account reviews and identifying opportunities for service improvement.
- Proactively addressing client concerns and escalating issues when necessary.
- Renewing contracts and managing service agreement changes.
- Working closely with the Help Desk and Engineers to deliver customer satisfaction.
- 2 plus years of experience within IT Sales, MSP sales or Technology Account Management.
- Proven ability to close deals and grow existing accounts.
- Sound knowledge of Microsoft operating systems and applications.
- Working knowledge of Sales and Marketing principles and techniques.
- Excellent presentation and negotiation skills.
- Ability to communicate clearly and concisely both in written and verbal exchanges with prospects and customers.
- Confident to build business network on a formal and informal basis.
- Full UK Driving Licence.
We look forward to having you on our team. NetVector is an equal opportunity employer.
