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- Tasks: Manage daily operations, ensuring a welcoming environment and excellent service for members.
- Company: Join a dynamic team at Flexico, a leading community-focused workspace provider.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be the face of our centre, making a real difference in member experiences.
- Qualifications: Strong communication skills and a knack for organisation are essential.
- Other info: Great career progression in a vibrant, supportive workplace.
The predicted salary is between 36000 - 60000 £ per year.
Your primary responsibilities will include (though will not be limited to):
Reporting to The Allocated Community Manager.
Purpose: To deliver operational excellence within the centre and provide impeccable service to members.
Location: Centre based, Flexico, Grimbald Crag Close, Knaresborough HG5 8PJ.
Operations:
- Deliver operational excellence within the centre.
- Complete the centre ‘opening’ and ‘closing’ checklist on a daily basis.
- Ensure members and visitors receive a warm welcome.
- Replenish communal kitchen facilities and stock throughout the centre.
- Deal with enquiries via phone and email effectively and efficiently.
- Manage keys and fobs including set up, replacements and charges.
- Manage the day-to-day operations of the centre, including reception and diary management duties.
- Proactively carry out daily spot checks and floor walks to ensure centre standards and compliance.
- Complete monthly excellence audits and any follow up queries or tasks.
- Adhere to policies, procedures and processes and ensure all relevant checklists and documents are complete and current.
Members:
- Ensure membership records are accurate and current.
- Act as first point of contact for any member queries or issues.
- Strive to provide consistent excellent service to all members and record feedback.
- Ensure all meeting room bookings are of the highest standard.
- Complete the onboarding of all new members.
- Manage move ins and departures as required.
Your Building:
- Oversee all centre maintenance and compliance including health and safety, fire regulations, checks and audits.
- Prepare the third-party contractor work lists.
- Liaise and meet with contractors and suppliers onsite as required.
- Record, respond to and escalate building requests.
- Ensure an understanding of building specifics, including layout and compliance information.
- Submit and oversee relevant facilities requests.
- Manage refurbishments and project work as required.
- Keep all systems up to date with relevant information where business processes require.
- Ensure that the necessary office members have a registered onsite fire marshal and have returned the fire risk assessment.
Sales and Finance:
- Ensure your centre is ‘show ready’, and that at least four vacant offices are ready to present where possible.
- Provide prompt feedback to the sales team directly and via the CRM after all sales tours.
- Be responsible for the administrative elements of virtual office sign-ups for your centre.
- Ensure all ad hoc services and charges are billed correctly.
- Ensure member move in and move out processes are followed.
- Adhere to the debt process.
- Ensure systems are adequately and efficiently kept up to date.
Personal Attributes:
- Resilient and embraces change.
- Presentable and professional with good attention to detail.
- Performance focused.
- Has the ability to continually review and prioritise workload.
- Positive ‘can do’ attitude and a promoter of the brand and values.
- Adopt a holistic and forward-thinking approach to achieve and exceed set goals.
Centre Manager in Knaresborough employer: Flexico Workspace
Contact Detail:
Flexico Workspace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager in Knaresborough
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with members and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your answers to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing your experience in managing operations or providing excellent service.
✨Tip Number 3
Prepare some thoughtful questions to ask at the end of your interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Think about asking about their approach to member satisfaction or how they handle centre compliance.
✨Tip Number 4
After your interview, don’t forget to send a thank-you email! It’s a simple way to express your appreciation for the opportunity and reiterate your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Centre Manager in Knaresborough
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for delivering operational excellence shine through. We want to see that you’re excited about providing impeccable service to our members and making a positive impact in the centre.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Focus on how your background aligns with the responsibilities listed in the job description, like managing day-to-day operations and ensuring compliance.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your previous roles and achievements, especially those that relate to member service and operational management. We appreciate clarity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Flexico Workspace
✨Know the Centre Inside Out
Before your interview, make sure you understand the layout and operations of the centre. Familiarise yourself with the services offered, the daily routines, and any recent changes or updates. This will show your potential employer that you're genuinely interested and ready to hit the ground running.
✨Demonstrate Your Customer Service Skills
As a Centre Manager, providing excellent service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you handled difficult situations or queries, and be ready to share these stories during the interview.
✨Showcase Your Organisational Skills
Highlight your ability to manage multiple tasks effectively. Discuss how you prioritise your workload and ensure that all operations run smoothly. You might want to bring up specific tools or methods you use to stay organised, as this will resonate well with the role's requirements.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to the job. For instance, how would you handle a member complaint or a maintenance issue? Practising your responses to these types of questions can help you feel more confident and prepared during the interview.
