At a Glance
- Tasks: Lead a vibrant hotel, ensuring exceptional service and operational efficiency.
- Company: A well-established hotel in the heart of historic Kelso.
- Benefits: Competitive salary, life insurance, tips share, and discounts.
- Other info: Join a motivated team and enjoy excellent career development opportunities.
- Why this job: Shape guest experiences and drive growth in a dynamic hospitality environment.
- Qualifications: Proven hospitality management experience and strong leadership skills.
The predicted salary is between 42000 - 42000 £ per year.
Flexible Workforce Solutions is delighted to be recruiting for an experienced and people‑focused General Manager to lead operations at a well-established, vibrant hotel located in the heart of historic Kelso. This is an excellent opportunity for a hospitality leader who is ready to drive long-term commercial growth while maintaining exceptional standards of service.
About the Role
The successful candidate will be responsible for the full day‑to‑day operation of a busy hotel offering food & beverage service, accommodation, and a broad range of event facilities including weddings, conferences, and private dining. You will take the lead in shaping operational strategy, enhancing guest experience, and developing a positive, motivated team culture. A key initial focus will be reviewing current procedures and implementing improvements to streamline efficiency across all departments.
Key Responsibilities
- Maintain the highest standards of service and product quality across all areas
- Oversee daily hotel operations efficiently, safely, and in line with internal procedures
- Support and guide department heads while managing and organising workloads
- Develop and deliver longer-term strategies to maximise business potential
- Build and nurture a positive, motivated team culture aligned with core values
- Ensure compliance with all health & safety, fire safety, and licensing legislation
- Lead by example with a proactive, hands-on approach to guest service
- Respond effectively to customer feedback, complaints, and queries
About You
We're looking for a General Manager who:
- Has proven hotel or multi-department hospitality management experience
- Is an engaging communicator with strong interpersonal and leadership skills
- Can confidently analyse business performance and implement improvement plans
- Thrives in a fast-paced environment and remains calm under pressure
- Understands or has experience with HR processes, staff development, and training
- Demonstrates a genuine passion for creating memorable guest experiences
- Leads with a positive, 'can do' attitude
What's on Offer
- Competitive salary, negotiable depending on experience
- Group Life Insurance (6× annual salary)
- Share of tips
- Complimentary B&B stay on annual employment anniversary
- Food & beverage discount
- Uniform provided
- Length-of-service rewards
- Birthday incentive
Hotel Facilities Overview
The hotel features:
- A main restaurant serving lunch and dinner with capacity of up to 90 covers
- A lounge bar for informal drinks and additional dining
- A flexible event space suitable for private dining and functions
- A large ballroom accommodating up to 220 guests for weddings, parties, corporate events, and more
- A dedicated meeting and private dining room for up to 60 guests
If you are a driven hospitality professional looking for your next challenge in a thriving Borders location, we would love to hear from you. Apply today through Flexible Workforce Solutions.
General Manager in Kelso employer: Flexible Workforce Solutions
Join a vibrant hotel in the heart of historic Kelso, where as a General Manager, you will lead a dedicated team in delivering exceptional guest experiences while driving long-term commercial growth. Enjoy a supportive work culture that values employee development, offers competitive benefits including group life insurance and a complimentary annual stay, and rewards your commitment with length-of-service incentives. This is an excellent opportunity to thrive in a dynamic environment that prioritises both service excellence and team motivation.
Contact Details:
Flexible Workforce Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Kelso
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend local events, and engage with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the hotel and its culture. Understand their values and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re all about.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams and improved guest experiences in past roles. This will demonstrate that you’re not just a manager, but a true hospitality leader.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace General Manager in Kelso
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the General Manager role. Highlight your hospitality management experience and any achievements that showcase your ability to lead a team and enhance guest experiences.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your leadership style aligns with our values. Be sure to mention specific examples of how you've driven growth or improved service in previous positions.
Showcase Your People Skills:As a General Manager, you'll be leading a team, so it's crucial to demonstrate your interpersonal skills. Share experiences where you've successfully motivated a team or resolved conflicts, as this will show us you can create a positive work culture.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. This way, we can ensure your application gets the attention it deserves, and you can easily keep track of your application status!
How to prepare for a job interview at Flexible Workforce Solutions
✨Know Your Hotel Inside Out
Before the interview, make sure you research the hotel thoroughly. Understand its history, services, and unique selling points. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Leadership Style
As a General Manager, your leadership skills are crucial. Be prepared to discuss your management style and provide examples of how you've successfully led teams in the past. Highlight any strategies you've implemented that improved team morale or guest satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past challenges you've faced in hospitality and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Passion for Guest Experience
The role requires a genuine passion for creating memorable guest experiences. Be ready to share specific examples of how you've gone above and beyond for guests in previous roles. This will illustrate your commitment to exceptional service.
