At a Glance
- Tasks: Lead and motivate teams to deliver exceptional guest experiences in a luxury hotel.
- Company: Join one of Scotland's most respected luxury hospitality businesses.
- Benefits: Competitive salary, gratuities, staff meals, and ongoing training.
- Other info: Excellent long-term career prospects in a prestigious environment.
- Why this job: Be part of a dynamic team creating memorable experiences in high-end hospitality.
- Qualifications: Experience in hospitality management and a passion for food and service.
The predicted salary is between 31500 - 38500 £ per year.
We're recruiting for an experienced Duty Manager to join one of Scotland's most respected luxury hospitality businesses. This is a hands-on management role within a high-end hotel and restaurant operation where guest experience, food, drink and service standards are everything. You'll be a visible presence on the floor, supporting the team, leading by example and ensuring every service runs smoothly from start to finish.
This isn't a role for someone who wants to sit behind a desk. We're looking for a manager who enjoys being part of the operation, building strong teams and creating memorable guest experiences.
The Role
Working closely with the senior management team, you'll take responsibility for the day-to-day operation of the hotel during your shifts, overseeing service standards, supporting departmental teams and responding to guest needs. You'll be involved in:
- Leading and motivating front-of-house teams
- Delivering exceptional guest experiences
- Managing restaurant and event service operations
- Handling guest feedback and resolving issues professionally
- Supporting recruitment, training and team development
- Maintaining high standards of presentation throughout the property
- Coordinating with multiple departments to ensure smooth service delivery
- Supporting stock control, rotas and operational administration
- Ensuring compliance with health & safety and company procedures
About You
We're interested in speaking with candidates who have experience in:
- Duty Manager, Assistant Manager or Restaurant Manager positions
- Luxury hotels, boutique hotels or fine dining environments
- Leading teams in high-volume, high-standard operations
- Food and beverage-led hospitality businesses
- Hospitality Management to HND level desirable, but not essential
You’ll be confident managing people, making decisions under pressure and maintaining exceptional standards while delivering a warm and professional guest experience. A genuine passion for hospitality, food and wine is essential.
What's on Offer?
- OTE package of approximately £49,200 per year
- Basic salary of £41,200 plus a substantial share of gratuities estimated at £8,000
- Full-time permanent position
- Staff meals on duty and free on-site parking
- Paid training and on-shift breaks
- Enhanced holiday entitlement in line with loyalty
- Pension scheme
- Ongoing training and development
- Excellent long-term career prospects within a highly regarded hospitality business
If you're an experienced hospitality manager looking to take the next step with a respected luxury operation, we'd love to hear from you.
Flexible Workforce Solutions is acting as the recruiter on behalf of our client for this role. There is no visa sponsorship for this role, candidates will have to prove their Right to Work in the UK.
Duty Manager employer: Flexible-Workforce-Solutions
Join a prestigious luxury boutique hotel in the heart of Edinburgh, where your culinary talents will be nurtured in a supportive and collaborative environment. With a competitive salary and excellent work-life balance, this role offers not only career development opportunities but also the chance to create exceptional dining experiences using seasonal ingredients. Be part of a passionate team that values excellence and innovation in hospitality.
Contact Details:
Flexible-Workforce-Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Flexible-Workforce-Solutions. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Flexible-Workforce-Solutions
Don't be shy about reaching out to Flexible-Workforce-Solutions directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Flexible-Workforce-Solutions and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Flexible-Workforce-Solutions
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
