At a Glance
- Tasks: Lead daily operations of a vibrant hotel and enhance guest experiences.
- Company: A well-established hotel in the heart of historic Kelso.
- Benefits: Competitive salary, life insurance, tips, discounts, and rewards.
- Other info: Join a motivated team and thrive in a fast-paced setting.
- Why this job: Drive growth while creating memorable experiences in a dynamic environment.
- Qualifications: Proven hospitality management experience and strong leadership skills.
Flexible Workforce Solutions is delighted to be recruiting for an experienced and people-focused General Manager to lead operations at a well-established, vibrant hotel located in the heart of historic Kelso. This is an excellent opportunity for a hospitality leader who is ready to drive long-term commercial growth while maintaining exceptional standards of service.
About the Role
The successful candidate will be responsible for the full day-to-day operation of a busy hotel offering food & beverage service, accommodation, and a broad range of event facilities including weddings, conferences, and private dining. You will take the lead in shaping operational strategy, enhancing guest experience, and developing a positive, motivated team culture. A key initial focus will be reviewing current procedures and implementing improvements to streamline efficiency across all departments.
Key Responsibilities
- Maintain the highest standards of service and product quality across all areas
- Oversee daily hotel operations efficiently, safely, and in line with internal procedures
- Support and guide department heads while managing and organising workloads
- Develop and deliver longer-term strategies to maximise business potential
- Build and nurture a positive, motivated team culture aligned with core values
- Ensure compliance with all health & safety, fire safety, and licensing legislation
- Lead by example with a proactive, hands-on approach to guest service
- Respond effectively to customer feedback, complaints, and queries
About You
We're looking for a General Manager who:
- Has proven hotel or multi-department hospitality management experience
- Is an engaging communicator with strong interpersonal and leadership skills
- Can confidently analyse business performance and implement improvement plans
- Thrives in a fast-paced environment and remains calm under pressure
- Understands or has experience with HR processes, staff development, and training
- Demonstrates a genuine passion for creating memorable guest experiences
- Leads with a positive, "can do" attitude
What's on Offer
- Competitive salary, negotiable depending on experience
- Group Life Insurance (6× annual salary)
- Share of tips
- Complimentary B&B stay on annual employment anniversary
- Food & beverage discount
- Uniform provided
- Length-of-service rewards
- Birthday incentive
Hotel Facilities Overview
The hotel features:
- A main restaurant serving lunch and dinner with capacity of up to 90 covers
- A lounge bar for informal drinks and additional dining
- A flexible event space suitable for private dining and functions
- A large ballroom accommodating up to 220 guests for weddings, parties, corporate events, and more
- A dedicated meeting and private dining room for up to 60 guests
If you are a driven hospitality professional looking for your next challenge in a thriving Borders location, we would love to hear from you. Apply today through Flexible Workforce Solutions.
General Manager in Kelso employer: Flexible Workforce Solutions Ltd
Join a vibrant hotel in the heart of historic Kelso, where we prioritise exceptional service and a positive team culture. As a General Manager, you'll enjoy competitive salary packages, comprehensive benefits including group life insurance and length-of-service rewards, and the opportunity to lead a dedicated team in a dynamic environment that fosters personal and professional growth. Experience the unique charm of the Scottish Borders while making a meaningful impact on guest experiences and operational excellence.
Contact Details:
Flexible Workforce Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Kelso
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a General Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the hotel and its operations. Familiarise yourself with their services, guest reviews, and any recent news. This will help you tailor your responses and show that you’re genuinely interested in leading their team.
✨Tip Number 3
Showcase your leadership style! During interviews, share specific examples of how you've motivated teams and improved service standards in previous roles. This will demonstrate your ability to create a positive culture and drive results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace General Manager in Kelso
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the General Manager role. Highlight your hospitality management experience and any achievements that showcase your ability to lead a team and enhance guest experiences.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your leadership style aligns with our values. Be sure to mention specific examples of how you've driven growth or improved service in previous positions.
Showcase Your People Skills:As a General Manager, you'll be leading a team, so it's crucial to demonstrate your interpersonal skills. Share stories in your application about how you've motivated teams or handled customer feedback effectively.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Flexible Workforce Solutions Ltd
✨Know the Hotel Inside Out
Before your interview, make sure to research the hotel thoroughly. Understand its history, services, and unique selling points. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Style
As a General Manager, your leadership skills are crucial. Be prepared to discuss your management style and provide examples of how you've successfully led teams in the past. Highlight any strategies you've implemented that improved team morale or guest satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past challenges you've faced in hospitality and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Passion for Guest Experience
The role requires a genuine passion for creating memorable guest experiences. Be ready to share specific examples of how you've gone above and beyond for guests in previous roles. This will illustrate your commitment to exceptional service.
