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- Tasks: Deliver outstanding customer service and resolve issues promptly.
- Company: Join Flexible Medical Packaging, a leader in healthcare solutions since 1982.
- Benefits: Enjoy competitive pay, pension contributions, and a great work-life balance.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Previous customer support experience and strong computer skills preferred.
- Other info: Flexible hours with opportunities for growth and development.
The predicted salary is between 10 - 13 £ per hour.
Flexible Medical Packaging Limited (FMP) is part of Clinimed Holding Limited, a group of companies founded in 1982. FMP offers a first-class turnkey service of sterile and non-sterile products for healthcare provision. It is our mission to ensure that our customers are completely satisfied with the quality of our work and service.
The role is responsible for delivering outstanding customer service by promptly resolving issues and handling complaints effectively. The aim is to maintain strong, mutually beneficial relationships with FMP customers, reinforce FMP’s position as a key supplier, and minimize the risk of lost sales and revenue due to customer churn.
- Take ownership of customer complaints and ensure timely resolution.
- Develop and maintain comprehensive knowledge of FMP products and services to handle queries effectively.
- Keep accurate records of customer interactions, transactions, and complaints.
- Collaborate with colleagues as needed to ensure smooth workflow and service delivery.
- Provide feedback on customer service processes and suggest improvements.
- Monitor customer trends and generate reports, including open orders, stock levels, complaints, credits, recurring issues, and OTIF metrics; produce the monthly Customer Service Index (CSI) report and facilitate quarterly review meetings with internal stakeholders.
- Flexible and able to adjust priorities in response to daily challenges.
- Proficient in computer applications.
- Previous experience in a customer support role is highly desirable.
Part Time Evening and Weekends Customer Care Assistant in Lancaster employer: Flexible Medical Packaging Limited
Contact Detail:
Flexible Medical Packaging Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Evening and Weekends Customer Care Assistant in Lancaster
✨Tip Number 1
Get to know the company inside out! Research Flexible Medical Packaging and understand their products and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle common complaints or issues. Role-playing with a friend can help you feel more confident when discussing your experience and approach during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you for the role, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the FMP team.
We think you need these skills to ace Part Time Evening and Weekends Customer Care Assistant in Lancaster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Assistant role. Highlight your relevant experience in customer support and any specific skills that match what FMP is looking for. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role is all about delivering outstanding customer service, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and maybe share a brief example of how you've effectively resolved a customer issue in the past.
Highlight Your Flexibility: FMP values flexibility, especially for evening and weekend shifts. Make sure to mention your availability and willingness to adapt to changing priorities. We love candidates who can juggle tasks and keep things running smoothly!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at FMP!
How to prepare for a job interview at Flexible Medical Packaging Limited
✨Know Your Stuff
Make sure you have a solid understanding of Flexible Medical Packaging's products and services. Familiarise yourself with their mission to provide top-notch customer service, as this will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer complaints or improved service delivery. Highlighting your ability to maintain strong relationships and handle issues effectively will demonstrate that you're a great fit for the team.
✨Be Ready to Discuss Trends
Since the role involves monitoring customer trends and generating reports, think about how you would approach this task. Be prepared to discuss any relevant experience you have with data analysis or reporting, and how you can contribute to improving customer service processes.
✨Flexibility is Key
The job requires adaptability to changing priorities, so be ready to share instances where you've successfully navigated unexpected challenges. This will show that you can thrive in a dynamic environment and are willing to go the extra mile for customers.