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- Tasks: Deliver outstanding customer service and resolve issues promptly.
- Company: Join Flexible Medical Packaging, a leader in healthcare solutions.
- Benefits: Enjoy competitive pay, pension contributions, and 25+ days holiday.
- Other info: Flexible hours, supportive team, and opportunities for growth.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Previous customer support experience and strong communication skills.
The predicted salary is between 13 - 16 £ per hour.
Flexible Medical Packaging Limited (FMP) is part of Clinimed Holding Limited, a group of companies founded in 1982. FMP offers a first-class turnkey service of sterile and non-sterile products for healthcare provision. It is our mission to ensure that our customers are completely satisfied with the quality of our work and service.
The role is responsible for delivering outstanding customer service by promptly resolving issues and handling complaints effectively. The aim is to maintain strong, mutually beneficial relationships with FMP customers, reinforce FMP’s position as a key supplier, and minimize the risk of lost sales and revenue due to customer churn.
- Take ownership of customer complaints and ensure timely resolution.
- Develop and maintain comprehensive knowledge of FMP products and services to handle queries effectively.
- Keep accurate records of customer interactions, transactions, and complaints.
- Collaborate with colleagues as needed to ensure smooth workflow and service delivery.
- Provide feedback on customer service processes and suggest improvements.
- Monitor customer trends and generate reports, including open orders, stock levels, complaints, credits, recurring issues, and OTIF metrics; produce the monthly Customer Service Index (CSI) report and facilitate quarterly review meetings with internal stakeholders.
- Flexible and able to adjust priorities in response to daily challenges.
- Proficient in computer applications.
- Previous experience in a customer support role is highly desirable.
Benefits include:
- Contributory Pension Scheme (5% Employer Contribution Raises up to 10% with Service)
- Medical Cash Back Plan (Simply Health)
- Life Assurance (4 x Annual Gross)
- Annual Performance Bonus
- Annual Pay Review
- Work Life Balance
- Employee Referral Scheme
- Onsite Free Car Parking
- Employee Assistance Programme – Health and Wellbeing
- 25 days per annum rising to 27 after 5 years’ service (plus 8 Bank Holidays and one company day)
Evening Customer Service Centre Advisor (Part Time) in Lancaster employer: Flexible Medical Packaging Limited
Contact Detail:
Flexible Medical Packaging Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Customer Service Centre Advisor (Part Time) in Lancaster
✨Tip Number 1
Get to know the company inside out! Research Flexible Medical Packaging and understand their products and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve complaints or handle tricky situations. Role-playing with a friend can help you feel more confident and prepared for those interview questions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to get insider tips about the company culture and what they look for in candidates. Plus, it could lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Evening Customer Service Centre Advisor (Part Time) in Lancaster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Evening Customer Service Centre Advisor role. Highlight your relevant experience in customer support and how it aligns with FMP's mission to deliver outstanding service.
Showcase Your Skills: Don’t forget to mention your proficiency in computer applications and any previous experience you have in handling customer complaints. We want to see how you can contribute to maintaining strong relationships with our customers!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and skills, making it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Flexible Medical Packaging Limited
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Flexible Medical Packaging's products and services. Familiarise yourself with their mission to provide top-notch customer service and how they handle complaints. This will show that you're genuinely interested in the role and ready to contribute.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've successfully resolved customer issues or handled complaints. Highlight your ability to maintain strong relationships and how you’ve contributed to customer satisfaction. This is key for the Evening Customer Service Centre Advisor role!
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think about common challenges in customer support and prepare your responses. Demonstrating your problem-solving skills and flexibility in adjusting priorities will impress the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what the training process looks like. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.