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- Tasks: Deliver outstanding customer service and resolve issues effectively.
- Company: Join Flexible Medical Packaging, a leader in healthcare solutions.
- Benefits: Enjoy a contributory pension, medical cash back, and annual bonuses.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: A Levels or equivalent, strong communication skills, and customer support experience preferred.
- Other info: Flexible work-life balance with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
About FMP: Flexible Medical Packaging Limited (FMP) is part of Clinimed Holding Limited, a group of companies founded in 1982. FMP offers a first-class turnkey service of sterile and non-sterile products for the healthcare provision. It is our mission to ensure that our customers are completely satisfied with the quality of our work and service.
Job Summary: The role is responsible for delivering outstanding customer service by promptly resolving issues and handling complaints effectively. The aim is to maintain strong, mutually beneficial relationships with FMP customers, reinforce FMP’s position as a key supplier, and minimise the risk of lost sales and revenue due to customer churn.
Benefits:
- Contributory Pension Scheme (5% Employer Contribution Raises up to 10% with Service)
- Medical Cash Back Plan (Simply Health)
- Life Assurance (4 x Annual Gross)
- Annual Performance Bonus
- Annual Pay Review
- Work Life Balance
- Employee Referral Scheme
- Free Yearly Flu Vaccination
- Onsite Free Car Parking
- Employee Assistance Programme – Health and Wellbeing
- 25 days per annum rising to 27 after 5 years’ service (plus 8 Bank Holidays and one company day)
Main Duties & Responsibilities:
- Plan, organise, and manage activities within your area to achieve FMP and CliniMed Group objectives.
- Build positive relationships within your team and across the organisation to foster collaboration and efficiency.
- Maintain a professional, empathetic, and customer-focused attitude at all times.
- Respond promptly to customer inquiries and communicate proactively through multiple channels.
- Take ownership of customer complaints and ensure timely resolution.
- Develop and maintain comprehensive knowledge of FMP products and services to handle queries effectively.
- Process orders, applications, forms, and requests; issue order acknowledgements.
- Keep accurate records of customer interactions, transactions, and complaints.
- Collaborate with colleagues as needed to ensure smooth workflow and service delivery.
- Provide feedback on customer service processes and suggest improvements.
- Monitor customer trends and generate reports, including open orders, stock levels, complaints, credits, recurring issues, and OTIF metrics; share findings with key stakeholders promptly.
- Report deviations on behalf of customers and FMP, taking corrective actions as required.
- Produce the monthly Customer Service Index (CSI) report and facilitate quarterly review meetings with internal stakeholders.
Personal Specifications:
- Educated to A Level or equivalent.
- Strong communication skills, with the ability to engage effectively with customers and colleagues at all levels.
- Ability to remain calm and professional when handling stressed or upset customers.
- Flexible and able to adjust priorities in response to daily challenges.
- Comfortable working under pressure and managing complex tasks to completion.
- Self-motivated, enthusiastic, and positive in approach.
- Able to build mutually respectful and productive relationships with colleagues and customers.
- Proficient in computer applications.
- Previous experience in a customer support role is highly desirable.
Customer Service Representative in Lancaster employer: Flexible Medical Packaging Limited
Contact Detail:
Flexible Medical Packaging Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Lancaster
✨Tip Number 1
Get to know the company! Research FMP and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to engage effectively with customers. Role-play common scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and may even refer you for the position, increasing your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the FMP team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Representative in Lancaster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience and skills that match what FMP is looking for, like your ability to handle customer complaints and build relationships.
Showcase Your Communication Skills: Since strong communication is key in this role, use your application to demonstrate how you effectively engage with customers and colleagues. Share examples of how you've resolved issues or improved customer satisfaction in the past.
Be Professional and Personable: FMP values a professional yet empathetic approach. Make sure your application reflects this by using a friendly tone while maintaining professionalism. This will show that you understand the importance of customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at Flexible Medical Packaging Limited
✨Know the Company Inside Out
Before your interview, take some time to research Flexible Medical Packaging Limited. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully resolved customer issues or handled complaints. Highlight your ability to remain calm under pressure and how you built positive relationships with customers, as this is crucial for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, customer service processes, or how success is measured in the role. This demonstrates your enthusiasm and helps you gauge if the company culture aligns with your values.
✨Practice Active Listening
During the interview, make sure to listen carefully to the interviewer’s questions and comments. Respond thoughtfully and ensure you address their points directly. This will showcase your strong communication skills and your ability to engage effectively with others.