At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle bookings in a dynamic team.
- Company: Join Enterprise Mobility, a leader in the UK vehicle rental industry.
- Benefits: Enjoy competitive salary, generous leave, and comprehensive benefits.
- Other info: Work-life balance with no weekend shifts and employee perks like discounts.
- Why this job: Fast-track your career with clear progression and leadership opportunities.
- Qualifications: Strong communication skills and a full UK/EU Manual Driving Licence required.
The predicted salary is between 30000 - 40000 £ per year.
Join a team where your potential is recognised, your growth is supported, and your work makes a real impact. At Enterprise Mobility, we operate one of the UK’s most diverse and dynamic vehicle fleets. Now, we’re looking for 2 motivated and customer‑focused Customer Assistance Representatives to join our brand new Flex‑E‑Rent team in East London.
Why Join Us?
- Structured Career Development – Clear training roadmap with a £1,000 salary increase upon completion
- Fast‑Track Progression – Promotion to Senior Customer Assistance Representative within 10-12 months
- Leadership Opportunities – Access to our development programme and future management roles
- Work‑Life Balance – Monday to Friday schedule, no weekend shifts
- Generous Leave – 25 days annual leave, increasing to 30+ with service + bank holidays + time off on your Birthday!
- Comprehensive Benefits – Including pension, life assurance, access to same day virtual private GP appointments & more!
- Employee Perks – Discounts on car hire, Cycle to Work scheme, paid volunteer days
What Division Will I Be Working In?
Enterprise Flex‑E‑Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from locations all across the UK and Ireland.
Location
609 London Rd, West Thurrock, Grays RM20 3BJ
Responsibilities
What You’ll Be Doing:
- Delivering exceptional customer service in person, by phone, and via email
- Managing vehicle bookings and fleet systems
- Building strong customer relationships and supporting account management
- Handling administration, problem‑solving, and operational tasks
- Helping the business grow by giving you the chance to boost income and cut costs
- Working both independently and as part of a fast paced high‑performing team
Qualifications
What We’re Looking For:
- Strong communication and customer care skills
- A flexible approach to work
- Experience handling enquiries via email, phone, and face‑to‑face
- A full UK/EU Manual Driving Licence is required for this role
- Business‑level IT skills (Excel, Outlook, etc.)
- Ability to pass a security check (criminality, financial, and employment references)
Customer Support & Fleet Rentals Pro — Fast Track Growth in Grays employer: Flexerent
At Enterprise Mobility, we pride ourselves on being an exceptional employer that values your potential and supports your career growth. With structured development pathways, a focus on work-life balance, and generous benefits including 25 days of annual leave, our East London location offers a vibrant work environment where you can thrive while making a real impact in the commercial vehicle rental sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support & Fleet Rentals Pro — Fast Track Growth in Grays
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Customer Support & Fleet Rentals Pro — Fast Track Growth in Grays
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support & Fleet Rentals Pro role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested in joining our team!
Showcase Your Communication Skills:Since strong communication is key for this role, use your application to demonstrate how you effectively handle enquiries. Whether it’s through email or face-to-face interactions, give us examples that showcase your ability to connect with customers.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for customer service and how you can contribute to our fast-paced team at Flex-E-Rent.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Flexerent
✨Know the Company Inside Out
Before your interview, take some time to research Enterprise Mobility and their Flex-E-Rent division. Understand their services, values, and what sets them apart in the vehicle rental market. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Demonstrate Your Flexibility
The job requires a flexible approach to work, so be ready to discuss how you've adapted to changing situations in previous roles. Share specific instances where you successfully managed multiple tasks or adjusted your plans to meet customer needs.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare a few thoughtful ones that show your enthusiasm for the role and the company. For example, you could ask about the training roadmap or opportunities for career progression within the Flex-E-Rent team.
