At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle bookings in a dynamic team.
- Company: Join Enterprise Flex-E-Rent, a leader in commercial vehicle rental.
- Benefits: Enjoy competitive salary, generous leave, and comprehensive benefits.
- Other info: Structured career development with fast-track progression and leadership opportunities.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Strong communication skills and a full UK/EU Manual Driving Licence required.
The predicted salary is between 30000 - 40000 £ per year.
Join a team where your potential is recognised, your growth is supported, and your work makes a real impact. At Enterprise Mobility, we operate one of the UK’s most diverse and dynamic vehicle fleets. Now, we’re looking for 2 motivated and customer‑focused Customer Assistance Representatives to join our brand new Flex‑E‑Rent team in East London.
Why Join Us?
- Structured Career Development – Clear training roadmap with a £1,000 salary increase upon completion
- Fast‑Track Progression – Promotion to Senior Customer Assistance Representative within 10-12 months
- Leadership Opportunities – Access to our development programme and future management roles
- Work‑Life Balance – Monday to Friday schedule, no weekend shifts
- Generous Leave – 25 days annual leave, increasing to 30+ with service + bank holidays + time off on your Birthday!
- Comprehensive Benefits – Including pension, life assurance, access to same day virtual private GP appointments & more!
- Employee Perks – Discounts on car hire, Cycle to Work scheme, paid volunteer days
What Division Will I Be Working In?
Enterprise Flex‑E‑Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from locations all across the UK and Ireland.
Location
609 London Rd, West Thurrock, Grays RM20 3BJ
Responsibilities
- Delivering exceptional customer service in person, by phone, and via email
- Managing vehicle bookings and fleet systems
- Building strong customer relationships and supporting account management
- Handling administration, problem‑solving, and operational tasks
- Helping the business grow by giving you the chance to boost income and cut costs
- Working both independently and as part of a fast paced high‑performing team
Qualifications
- Strong communication and customer care skills
- A flexible approach to work
- Experience handling enquiries via email, phone, and face‑to‑face
- A full UK/EU Manual Driving Licence is required for this role
- Business‑level IT skills (Excel, Outlook, etc.)
- Ability to pass a security check (criminality, financial, and employment references)
Customer Assistance Representative - East London in Grays employer: Flexerent
At Enterprise Mobility, we pride ourselves on being an exceptional employer that values your potential and supports your career growth. With a structured development programme, generous leave policies, and a commitment to work-life balance, our East London location offers a vibrant work culture where you can thrive while making a meaningful impact in the commercial vehicle rental industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistance Representative - East London in Grays
✨Tip Number 1
Get to know the company! Research Enterprise Flex-E-Rent and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Customer Assistance Representative and how you'd handle them. Role-playing with a friend can really help you feel more confident during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and maybe even a referral, which can make all the difference in landing that job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Assistance Representative - East London in Grays
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Assistance Representative role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in joining our team!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have with handling enquiries via email or phone.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for customer service and how you can contribute to our team’s success. Authenticity goes a long way!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Flexerent
✨Know the Company Inside Out
Before your interview, take some time to research the Flex-E-Rent division and its services. Understanding their customer base and how they operate will help you answer questions more effectively and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about specific situations where you resolved issues or built strong relationships with customers, as this is crucial for a Customer Assistance Representative.
✨Practice Common Interview Questions
Anticipate questions related to communication skills and problem-solving. Practising your responses can help you feel more confident. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows respect for the interviewer's time and demonstrates your professionalism, which is key in a customer-facing role.
