Technical Support Engineer

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint(TM) in hybrid environments—from on-premises to SaaS to containers to cloud.

We're transforming the software industry. We're Flexera. With more than 50,000 customers across the world, we're achieving that goal. But we know we can't do any of that without our team. we're consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace.

Responsibilities:

• Provide exceptional technical support to customers, partners, and field engineers via email, phone, and screen shares
• Respond with professional updates to customers via the support system within agreed SLAs
• Ability to troubleshoot and resolve customer issues in a timely manner
• Create and publish articles for Flexera's Knowledge Base
• Communicate effectively with Product Management and Engineering regarding defects and enhancement requests
• Ability to work after-hours support when necessary

Required:

• Bachelor degree in a technical related field or equivalent work experience
• Experience providing technical support for Windows, Linux, and other UNIX operating systems and related software
• Strong customer orientation and dedication
• Good communication and interpersonal skills (works well individually and as part of team)
• Enjoys problem-solving and approaches them analytically and methodically
• Eagerness to learn new technologies/skills
• The ability to replicate a customer issue in-house regardless of OS

Desired:

• Demonstrable and relevant Technical Support experience
• Experience working in a SaaS environment
• Experience with MS SQL Server databases and SQL queries
• Network troubleshooting experience
• Good Windows administration skills
• Salesforce Experience

Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.

We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.