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For Companies At a Glance
- Tasks: Provide top-notch technical support and solve complex customer issues.
- Company: Join Flexera, a leader in transforming the software industry.
- Benefits: Competitive salary, growth opportunities, and a supportive team environment.
- Why this job: Be part of a dynamic team making a real impact in tech.
- Qualifications: Technical degree or equivalent experience, strong problem-solving skills.
- Other info: Collaborative culture with a focus on learning and innovation.
The predicted salary is between 28800 - 48000 £ per year.
We’re transforming the software industry. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re‑imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Flexera delivers Technology Value Optimization solutions that enable some of the largest companies in the world to inform their IT so they can transform their IT. From on‑prem to the cloud, companies can get the IT asset data needed to right‑size, reallocate spend, reduce risk and maximize ROI. We need enthusiastic people to join our growing team of technical support professionals. We are a company that believes in challenging the status‑quo of the software industry and in making our customers successful in everything we do.
Responsibilities
- Provide exceptional technical support to customers, partners and field engineers
- Create and update support cases/service requests
- Provide support assistance on specific Flexera Software products
- Provide assistance on medium to high‑level complexity support inquiries
- Provide timely responses and regular updates on support cases
- When the case is unable to be solved within the specified guidelines, collaborate with our developer teams to investigate further
- Contribute to the knowledge base and actively use the existing documents in the resolution of support cases
- Properly document support inquiries into the CRM system
- Provide assistance to other team members working within a swarming model
- Proactively keep management informed of critical customer issues/concerns
- Other related duties as assigned
Required Experience & Skills
- Bachelor degree in a technical related field or 0‑2 years equivalent work experience
- Strong customer orientation and dedication
- Good communication and interpersonal skills (works well individually and as part of team)
- Enjoys problem‑solving and approaches them analytically and methodically
- Eagerness to learn new technologies/skills
- Experience providing technical support for Windows, Linux, and other UNIX operating systems and related software
- The ability to replicate a customer issue in‑house regardless of OS
- Demonstrable and relevant Technical Support experience
- Experience working in a SaaS environment
- Understanding of Flexera products
- Experience with MS SQL Server databases and SQL queries
- Network troubleshooting experience
- Good Windows administration skills
Technical Support Engineer employer: Flexera
Contact Detail:
Flexera Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Get to know Flexera and its products inside out! Familiarise yourself with their Technology Value Optimization solutions and how they help customers. This knowledge will not only impress during interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves tackling medium to high-level complexity support inquiries, try simulating customer issues and think through how you would resolve them. This will prepare you for real-life scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Engaging with people already in the company can give you insider tips and potentially even a referral, which can be a game-changer in landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and genuinely interested in joining the Flexera team.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Support Engineer role. Highlight any relevant technical support experience, especially with Windows, Linux, and SaaS environments. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Flexera and how your problem-solving skills can help us challenge the status quo in the software industry. Keep it engaging and personal!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application showcases your communication skills. Be clear, concise, and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our enthusiastic team of technical support professionals!
How to prepare for a job interview at Flexera
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows, Linux, and UNIX systems. Familiarise yourself with Flexera products and be ready to discuss how you've tackled similar issues in the past.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've approached complex technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your analytical thinking.
✨Communicate Clearly and Confidently
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. Good communication is key, so think about how you can convey your ideas clearly during the interview.
✨Be Ready to Collaborate
Flexera values teamwork, so be prepared to discuss how you've worked with others in a support setting. Think about times when you've collaborated with developers or other team members to resolve issues.
