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- Tasks: Analyse customer data, present insights, and ensure client satisfaction.
- Company: Flexera optimises technology spend for over 50,000 global customers.
- Benefits: Enjoy remote work options and a culture that values diversity and inclusion.
- Why this job: Join a pioneering team transforming the software industry with impactful solutions.
- Qualifications: Bachelor's degree required; 5+ years in data analysis preferred.
- Other info: Flexible work environment with opportunities for mentorship and collaboration.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint in hybrid environments—from on-premises to SaaS to containers to cloud.
We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we ’ re achieving that goal . But we know we can’t do any of that without our team . Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more atflexera.com
We are seeking a highly skilled and experienced Senior Analyst to join our team. This customer-facing role requires a dynamic individual who can effectively analyze data, provide insights, and communicate findings to clients. The ideal candidate will have a strong analytical background, excellent communication skills, and a passion for delivering exceptional customer service.
Key Responsibilities:
Data Analysis:Conduct thorough analysis of customer data to identify trends, patterns, and insights that can drive business decisions.
Reporting:Develop and present comprehensive reports to clients, highlighting key findings and actionable recommendations.
Client Interaction:Serve as the primary point of contact for clients, addressing their inquiries, providing updates, and ensuring their needs are met.
Collaboration:Work closely with internal teams to understand client requirements and deliver tailored solutions.
Continuous Improvement:Identify opportunities for process improvements and implement strategies to enhance customer satisfaction and operational efficiency.
Qualifications:
Education:Bachelor’s degree in business, Economics, Statistics, Analytics or a related field. Master\’s degree preferred.
Experience:
Minimum of 5 years of experience in data analysis, preferably in a customer-facing role.
Experience in dealing with SAM/HAM applications and its content is a plus.
Skills:
Strong analytical and problem-solving skills.
Excellent verbal and written communication abilities.
Proficiency in data analysis tools and software (e.g., Excel, SQL, Oracle DB, Power BI).
Ability to manage multiple projects and meet deadlines.
A customer-focused mindset with a commitment to delivering high-quality service.
Review and spot patterns in data (for repeating patterns and error patterns), apply analytics to it and enrich data, or and fix error records.
Strong in retrieving, performing analysis and updating large data sets using SQL queries on using modern DBs and Analytics tools like Power BI.
Engage collaborate with stakeholders across the globe in different time zones in other functions – Product Management, Customer Success, Solution Engineers, Support.
Experience of coaching/mentoring team members as a lead is desirable.
Preferred Attributes:
Team Player:Ability to work collaboratively with colleagues and clients.
Adaptability:Flexibility to adapt to changing client needs and industry trends.
Attention to Detail:Meticulous approach to data analysis and reporting.
#LI-REMOTE
#LI-JP2
Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.
Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.
W e encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com .
Wonder what it\’s like to work here?
About Us
How We Roll – OurCulture is built on these Core Values
Tell it like it is — solve problems by dealing with them head on
Passion
What we do may not be for everyone, but we devour it and love making our customers successful
Professionalism and Ethics
Anyone can just \”have a job\” — we look for people that strive to “go pro”
Keep Score
Accountability and transparency are vitally important
Celebrate Success
Life is short and we work hard to keep our company operating at a high level
Give Back
We expect to give back to the communities in which we do business
#J-18808-Ljbffr
Senior Analyst employer: Flexera
Contact Detail:
Flexera Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Analyst
✨Tip Number 1
Familiarise yourself with Flexera's products and services, especially their Hybrid ITAM and FinOps solutions. Understanding how these tools help clients optimise technology spend will allow you to speak confidently about their value during interviews.
✨Tip Number 2
Brush up on your data analysis skills, particularly with tools like SQL and Power BI. Being able to demonstrate your proficiency in these areas will be crucial, as the role heavily relies on analysing customer data and presenting insights.
✨Tip Number 3
Prepare to discuss your experience in client-facing roles. Think of specific examples where you've successfully communicated complex data insights to clients, as this will showcase your ability to fulfil one of the key responsibilities of the Senior Analyst position.
✨Tip Number 4
Network with current or former employees of Flexera on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Senior Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in data analysis and customer-facing roles. Emphasise your analytical skills, proficiency with tools like SQL and Power BI, and any experience with SAM/HAM applications.
Craft a Compelling Cover Letter: In your cover letter, express your passion for data analysis and customer service. Mention specific examples of how you've used data to drive business decisions and improve client satisfaction.
Showcase Communication Skills: Since the role involves client interaction, demonstrate your excellent verbal and written communication abilities. You might include examples of reports you've developed or presentations you've delivered to clients.
Highlight Continuous Improvement Initiatives: Discuss any past experiences where you identified opportunities for process improvements. This could be related to enhancing customer satisfaction or operational efficiency, which aligns with the job's responsibilities.
How to prepare for a job interview at Flexera
✨Understand the Company and Its Solutions
Before your interview, take the time to research Flexera and its offerings. Familiarise yourself with their Hybrid ITAM and FinOps solutions, as well as how they help clients optimise technology spend. This knowledge will demonstrate your genuine interest in the company and its mission.
✨Prepare for Data Analysis Questions
Given the role's focus on data analysis, be ready to discuss your experience with data analysis tools like SQL, Excel, and Power BI. Prepare examples of how you've used these tools to derive insights and make recommendations in previous roles.
✨Showcase Your Communication Skills
As a Senior Analyst, you'll need to communicate findings effectively to clients. Practice explaining complex data insights in simple terms. Be prepared to discuss how you've successfully interacted with clients in the past and how you ensured their needs were met.
✨Demonstrate a Customer-Focused Mindset
Flexera values exceptional customer service. Think of examples where you've gone above and beyond for a client or identified opportunities for process improvements that enhanced customer satisfaction. Highlighting these experiences will show that you align with their core values.
