Desktop Support Technician

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service.

The Desktop Support Technician provides technical support for all business users across all end-user devices, including laptops, desktops, smartphones, tablets, printers, and all related peripherals. Also, support of end-user software including Microsoft Windows, macOS, Microsoft Office, Microsoft Teams, Microsoft o365, Adobe applications, and other business software is required. Must be a good communicator and be able to work in a high-paced team environment.

Responsibilities:

• Ensure SLA’s and world-class support goals are achieved;
• Hardware deployment using automated provisioning tools such as SCCM/Jamf;
• Enforce desktop hardware and software standards;
• Support productivity software such as Microsoft Office and Office 365;
• Support hardware systems, peripherals, and printers;
• Maintain standard operating systems, endpoint protection, and hardware destruction standards;
• Ensure software compliance;
• Limited travel is required;

Required Experience & Skills:

• BS in Computer Science, Engineering, or related technical field with 3+ years related experience;
• Strong communication and interpersonal skills;
• Ability to work independently and with strong time management skills;
• Must be customer-service oriented;
• Maintain consistent work hours;
• Experience with support of a global environment preferred;
• Solid problem solving and analytical skills;
• Good communication skills (written and verbal);
• Self-starter who continually develops and broadens their skill set;
• Demonstrates technical proficiency through the pursuit and achievement of industry certifications;
• Flexibility and willingness to be on-call and available, including weekends, and participate in a team on-call rotation;
• Organization and documentation skills;
• Working knowledge of networking topologies, TCP/IP, DNS, DHCP, Wireless;
• Experience with Jamf, MS Intune, EndPoint Protection, Adobe;
• MDM Certifications such as A+, ACMT, MCSA Desktop, MCSE Desktop, Microsoft Specialist, are a plus;

Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.

We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.