At a Glance
- Tasks: Provide technical support for laptops, desktops, and software in a fast-paced environment.
- Company: Join Flexera, a leader in technology value optimisation with over 50,000 global customers.
- Benefits: Enjoy competitive pay, hybrid work options, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to inclusion and continuous learning.
- Why this job: Make a real impact by supporting users and enhancing their tech experience.
- Qualifications: 3+ years in tech support, strong communication skills, and a customer-focused mindset.
The predicted salary is between 30000 - 40000 € per year.
The Desktop Support Technician provides technical support for all business users across all end-user devices, including laptops, desktops, smartphones, tablets, printers, and all related peripherals. Also, support of end-user software including Microsoft Windows, macOS, Microsoft Office, Microsoft Teams, Microsoft O365, Adobe applications, and other business software is required.
- Must be a good communicator and be able to work in a high-paced team environment
- Responsible for day-to-day deskside and remote support
- Perform inventory management tasks and end-user computer setups
- Troubleshoot hardware and software applications in a mixed Operating System environment
- Ensure SLA’s and world-class support goals are achieved
- Hardware deployment using automated provisioning tools such as SCCM/Jamf
- Enforce desktop hardware and software standards
- Support productivity software such as Microsoft Office and Office 365
- Support hardware systems, peripherals, and printers
- Maintain standard operating systems, endpoint protection, and hardware destruction standards
- Ensure software compliance
- Limited travel is required
- BS in Computer Science, Engineering, or related technical field with 3+ years related experience
- Strong communication and interpersonal skills
- Ability to work independently and with strong time management skills
- Must be customer-service oriented
- Maintain consistent work hours
- Experience with support of a global environment preferred
- Solid problem-solving and analytical skills
- Good communication skills (written and verbal)
- Self-starter who continually develops and broadens their skill set
- Demonstrates technical proficiency through the pursuit and achievement of industry certifications
- Flexibility and willingness to be on-call and available, including weekends, and participate in a team on-call rotation
- Organization and documentation skills
- Working knowledge of networking topologies, TCP/IP, DNS, DHCP, Wireless
- Experience with Jamf, MS Intune, EndPoint Protection, Adobe, MDM
- Certifications such as A+, ACMT, MCSA Desktop, MCSE Desktop, Microsoft Specialist, are a plus
Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.
We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.
Desktop Support Technician employer: Flexera
Flexera is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the heart of Bracknell. As a Desktop Support Technician, you will benefit from a supportive environment that encourages professional growth through continuous learning and industry certifications, while also enjoying the flexibility of a hybrid work model. With a commitment to diversity, equity, and inclusion, Flexera fosters a welcoming atmosphere where every team member can thrive and contribute to our mission of transforming the software industry.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Technician
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Desktop Support Technician role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and common troubleshooting scenarios. We all know that being able to talk through your problem-solving process can really impress hiring managers!
✨Tip Number 3
Don’t forget to showcase your soft skills! Being a good communicator is key in this role, so be ready to share examples of how you've effectively supported users in the past.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Flexera!
We think you need these skills to ace Desktop Support Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Desktop Support Technician role. Highlight relevant experience, especially with hardware and software support, and don’t forget to mention any certifications you have!
Show Off Your Communication Skills:Since this role requires strong communication skills, use your application to demonstrate how you effectively communicate technical information. A clear and concise cover letter can really help us see your potential!
Be Specific About Your Experience:When detailing your past roles, be specific about the technologies you've worked with, like SCCM or Jamf. We want to know exactly how your experience aligns with what we need for this position.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to keep track of your application status directly!
How to prepare for a job interview at Flexera
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the software and hardware mentioned in the job description. Be ready to discuss your experience with Microsoft Windows, macOS, and tools like SCCM or Jamf. This will show that you're not just familiar with the tech but can also troubleshoot effectively.
✨Show Off Your Communication Skills
Since this role requires strong communication skills, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user. Demonstrating your ability to communicate clearly and effectively will set you apart.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world scenarios, like troubleshooting a specific issue or managing multiple support requests. Think through your past experiences and be ready to share how you handled similar situations, focusing on your problem-solving skills and customer service orientation.
✨Research Flexera's Culture and Values
Take some time to understand Flexera’s mission and values, especially their commitment to diversity and inclusion. Being able to align your personal values with the company’s will demonstrate that you’re not just looking for any job, but that you genuinely want to be part of their team.
