Cloud Monitoring Engineer (NOC)

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement, and cloud teams to gain deep insights into cost optimization, compliance, and risks for each business service.

Flexera One solutions are built on a set of definitive customer, supplier, and industry data powered by our Technology Intelligence Platform. This enables organizations to visualize their Enterprise Technology Blueprint in hybrid environments—from on-premises to SaaS to containers to cloud.

About the role:

As a Cloud Monitoring Engineer, your primary focus will be to ensure our B2B customers receive exceptional support for cloud infrastructure and financial operations (FinOps). Specifically, ensure maximum possible service availability and performance. You will be part of a NOC (Network Operations Center) proactive monitoring team responsible for ensuring the health, stability, and performance of production environments and customer-facing services by detecting issues early and preventing outages before they impact users. Unlike reactive support, which responds after failures occur, proactive monitoring anticipates problems and takes preventive action.

Our team is passionate about cloud computing and believes that world-class support is critical to customer success. You will be a member of our global technical support team, speaking with DevOps and Cloud experts. You will be a junior resource who is looking to build cloud experience. You will demonstrate enthusiasm for building competence in customer service, technical skills, diagnostics, and problem-solving.

Join us in delivering outstanding support and solutions to our customers while being part of a dynamic team at the forefront of FinOps & Cloud technology. Be a part of a growing team with engagement levels above the top 10% industry benchmark and excellent employee retention.

Responsibilities:

• Proactively investigate our internal & customer staging & production environments with the top monitoring technologies, such as Kibana, Grafana, in addition to AWS, GCP, and Azure monitoring tools.
• Learn and perform monitoring activities with the most cutting-edge cloud technologies, such as AWS ECS, EKS, Kubernetes, Docker, RDS, and Production environments.
• 24/7 proactive monitoring and adjustments. Ability to work hours that align with Flexera's global customer base (North America, EMEA, APAC).
• Problem reporting and logging.
• Incident response.
• Identify, categorize, and respond to application, network, and system issues.
• Effectively communicate changes, upgrades, improvements, and integrations.
• Monitor and alert in-house systems and customer systems.
• Assist and communicate effectively with other departments and cross-functional teams (DevOps, SRE, Product) to improve alert accuracy and reduce incident response time.

Requirements:

• 0-3 years of technical experience.
• Bachelor’s degree in a technical area preferred (Engineering, Computer Science, IT/Information Systems, etc.).
• Strong analytical and problem-solving skills. Possesses intellectual curiosity.
• Eagerness to learn new technologies/skills. Experience with SQL / completion of SQL academic course.
• Any previous experience in the cloud industry/SaaS companies is an advantage.
• Customer-facing experience is preferred. Passionate customer orientation and dedication.
• Possess excellent communication and interpersonal skills. Strong verbal, written, and listening communication skills in English.
• Ability to handle multiple activities and prioritize activities based on customer Service Level Agreements (SLAs), while maintaining a sense of urgency to provide a positive customer experience.
• Needs to be able to work well in a team setting and collaborate with colleagues.
• Adapts and responds to the changing environment and creates opportunities for positive change.
• Comfort in a fast-paced environment where team success is encouraged.
• We have a global team. However, we will require the ability to occasionally work in 24/7 shifts – nights, weekends & holidays.

Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.

Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.

We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.