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- Tasks: Provide top-notch technical support and troubleshoot customer issues with a focus on problem-solving.
- Company: Join Flexera, a leader in technology value optimisation with a global impact.
- Benefits: Enjoy remote work, competitive salary, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace committed to equity and personal development.
- Why this job: Be part of a transformative team that’s reshaping the software industry.
- Qualifications: Technical degree or equivalent experience, strong communication skills, and a passion for learning.
The predicted salary is between 30000 - 40000 £ per year.
Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.
We’re transforming the software industry. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com
Responsibilities:- Provide exceptional technical support to customers, partners, and field engineers via email, phone, and screen shares
- Respond with professional updates to customers via the support system within agreed SLAs
- Ability to troubleshoot and resolve customer issues in a timely manner
- Create and publish articles for Flexera’s Knowledge Base
- Communicate effectively with Product Management and Engineering regarding defects and enhancement requests
- Ability to work after-hours support when necessary
- Bachelor degree in a technical related field or equivalent work experience
- Experience providing technical support for Windows, Linux, and other UNIX operating systems and related software
- Strong customer orientation and dedication
- Good communication and interpersonal skills (works well individually and as part of team)
- Enjoys problem-solving and approaches them analytically and methodically
- Eagerness to learn new technologies/skills
- The ability to replicate a customer issue in-house regardless of OS
- Demonstrable and relevant Technical Support experience
- Experience working in a SaaS environment
- Experience with MS SQL Server databases and SQL queries
- Network troubleshooting experience
- Good Windows administration skills
- Salesforce Experience
Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.
We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.
Technical Support Engineer employer: Flexera Software
Contact Detail:
Flexera Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Get to know Flexera inside out! Familiarise yourself with their products and services, especially the Flexera One solutions. This will not only help you in interviews but also show your genuine interest in the company.
✨Tip Number 2
Practice your technical skills! Brush up on troubleshooting for Windows, Linux, and UNIX systems. Being able to demonstrate your problem-solving abilities during a technical interview can really set you apart from the crowd.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former Flexera employees on LinkedIn. They can provide insights into the company culture and even refer you internally, which can boost your chances of landing that job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and genuinely interested in joining the Flexera team.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight your experience with Windows, Linux, and any SaaS environments you've worked in. We want to see how your skills align with what we do at Flexera!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about tech support and how you can contribute to our mission at Flexera. Keep it professional but let your personality show through!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can think analytically and methodically, so share those success stories that demonstrate your troubleshooting prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Flexera team!
How to prepare for a job interview at Flexera Software
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows, Linux, and UNIX systems. Be ready to discuss your experience with troubleshooting and how you've resolved issues in the past. This will show that you're not just familiar with the tech but can also handle real-world problems.
✨Show Off Your Customer Service Skills
Flexera values strong customer orientation, so be prepared to share examples of how you've provided exceptional support in previous roles. Think about specific situations where you turned a frustrated customer into a satisfied one. This will highlight your dedication and communication skills.
✨Prepare for Problem-Solving Scenarios
Expect to tackle some hypothetical scenarios during the interview. Practice explaining your thought process when troubleshooting an issue. This will demonstrate your analytical approach and ability to replicate customer issues, which is crucial for a Technical Support Engineer.
✨Familiarise Yourself with Flexera’s Solutions
Take some time to understand Flexera's products and how they help customers optimise technology spend. Being knowledgeable about their SaaS solutions and the Technology Intelligence Platform will show your genuine interest in the company and its mission, making you a more compelling candidate.