At a Glance
- Tasks: Own and operate the Gainsight platform to enhance customer success and drive growth.
- Company: Join Flexera, a leader in technology value optimisation with a global impact.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional development.
- Other info: Diverse and inclusive workplace committed to equity and personal growth.
- Why this job: Be at the forefront of transforming the software industry with innovative solutions.
- Qualifications: 5+ years in Customer Success Operations and 3+ years of Gainsight administration experience.
The predicted salary is between 60000 - 80000 € per year.
Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.
We are seeking a Senior Gainsight Administrator to own and operate our Gainsight platform as a core system supporting Customer Success, retention, and growth. This role is responsible for end‑to‑end Gainsight administration, including configuration, automation, integrations, and reporting. The ideal candidate brings deep Gainsight expertise, strong systems thinking, and the ability to partner closely with CS, Operations, IT, and Product. This is a hands‑on role with accountability for scalability, data quality, and day‑to‑day reliability of the Gainsight ecosystem.
Responsibilities- Gainsight Platform Ownership
- Act as the primary owner and administrator for Gainsight (CS Edition)
- Maintain platform reliability, data integrity, and configuration standards
- Own C360 layouts, scorecards, health models, timelines, and reporting structure
- Define and enforce governance, documentation, and admin best practices
- Automation & CS Workflows
- Design, build, and maintain:
- Rules Engine jobs
- CTAs and Playbooks
- Success Plans and lifecycle frameworks
- Automated Programs and triggers
- Translate CS engagement models into scalable system automation
- Continuously reduce manual effort and improve CSM efficiency
- Reporting & Insights
- Develop and maintain dashboards and reports for:
- CS leadership and executives
- CSMs and Digital CS teams
- Support insights across health, adoption, engagement, renewals, churn, and sentiment
- Ensure reporting accuracy, consistency, and actionability
- Data & Integrations
- Partner with Salesforce admins and IT on Gainsight Salesforce integration
- Monitor, troubleshoot, and resolve sync and Rules Engine failures
- Manage schema changes, field mappings, and reference data
- Support ingestion of data from external systems
- Cross‑Functional Partnership
- Serve as a trusted systems partner to:
- Customer Success
- CS Operations
- Product
- Marketing
- IT / Data teams
- Gather requirements, recommend solutions, and execute improvements
- Provide enablement and guidance for Gainsight users
- 5+ years in Customer Success Operations, Systems Administration, or RevOps
- 3+ years of hands‑on Gainsight administration experience
- Strong expertise in:
- Rules Engine
- C360 and Scorecards
- CTAs, Playbooks, and Success Plans
- Gainsight reporting and dashboards
- Solid understanding of Salesforce data models and integrations
- Proven ability to manage complex, scaled CS workflows
- Clear communicator with strong documentation discipline
- Gainsight PX (product usage tracking and adoption reporting)
- Power Automate (workflow automation across Microsoft tools and CS processes)
- API experience (REST APIs, JSON, authentication concepts)
- Experience supporting Digital CS / Tech‑Touch motions
- Experience working with NPS / CSAT survey data
- Prior ownership of Gainsight in a mid‑to‑large SaaS environment
- Gainsight operates as a trusted system of record for Customer Success
- CSMs and leaders rely on Gainsight for prioritization and decision‑making
- CS workflows are automated, consistent, and scalable
- Cross‑functional teams view Gainsight as a strategic platform
Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.
We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.
Senior Gainsight Administrator employer: Flexera Software
Flexera is an exceptional employer that prioritises employee growth and development within a dynamic and innovative work culture. As a leader in technology value optimisation, we offer our team members the opportunity to work with cutting-edge SaaS solutions while enjoying a supportive environment that values diversity, equity, and inclusion. With a commitment to continuous improvement and collaboration across departments, employees can thrive in their roles and contribute meaningfully to our mission of transforming the software industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Gainsight Administrator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Flexera on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Gainsight Administrator role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by diving deep into Gainsight features. Brush up on your knowledge of C360, scorecards, and automation. Be ready to discuss how you've used these tools in past roles and how you can bring that expertise to Flexera.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be prepared to share specific examples of how you've tackled challenges in Customer Success Operations. Flexera values candidates who can think critically and adapt to new situations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the Flexera team. Let's get you that dream job!
We think you need these skills to ace Senior Gainsight Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your Gainsight experience and how it aligns with the role. We want to see how your skills can help us optimise our Customer Success platform!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve improved processes or driven results in previous roles. We love seeing quantifiable achievements that demonstrate your impact!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to Gainsight. We appreciate clarity as much as we appreciate expertise!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Flexera Software
✨Know Your Gainsight Inside Out
Make sure you’re well-versed in all aspects of the Gainsight platform. Brush up on your knowledge of C360 layouts, scorecards, and health models. Being able to discuss specific configurations or automations you've implemented will show that you’re not just familiar with the tool, but that you can truly own it.
✨Showcase Your Cross-Functional Collaboration Skills
Flexera values teamwork across departments. Prepare examples of how you've partnered with Customer Success, IT, and Product teams in the past. Highlight any successful projects where your collaboration led to improved workflows or data integrity, as this will demonstrate your ability to work effectively in a cross-functional environment.
✨Prepare for Technical Questions
Expect to dive deep into technical discussions about Gainsight and its integrations with Salesforce. Brush up on your understanding of API concepts, data models, and reporting capabilities. Being able to articulate how you’ve tackled complex issues or optimised processes will set you apart from other candidates.
✨Demonstrate Your Problem-Solving Mindset
Be ready to discuss challenges you've faced in previous roles, particularly around data quality or system reliability. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your thought process and how you approach problem-solving, which is crucial for the Senior Gainsight Administrator role.
