At a Glance
- Tasks: Provide top-notch technical support for all end-user devices and software.
- Company: Join Flexera, a leader in technology value optimisation with a global impact.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on diversity and inclusion.
- Why this job: Be part of a transformative team that re-imagines the software industry.
- Qualifications: Experience in tech support and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service.
The Desktop Support Technician provides technical support for all business users across all end-user devices, including laptops, desktops, smartphones, tablets, printers, and all related peripherals. Also, support of end-user software including Microsoft Windows, macOS, Microsoft Office, Microsoft Teams, Microsoft o365, Adobe applications, and other business software is required.
Must be a good communicator and be able to work in a high-paced team environment. Responsible for day-to-day deskside and remote support. Perform inventory management tasks and end-user computer setups. Troubleshoot hardware and software applications in a mixed Operating System environment.
Responsibilities:- Ensure SLA’s and world-class support goals are achieved;
- Hardware deployment using automated provisioning tools such as SCCM/Jamf;
- Enforce desktop hardware and software standards;
- Support productivity software such as Microsoft Office and Office 365;
- Support hardware systems, peripherals, and printers;
- Maintain standard operating systems, endpoint protection, and hardware destruction standards;
- Ensure software compliance;
- Limited travel is required;
- BS in Computer Science, Engineering, or related technical field with 3+ years related experience;
- Strong communication and interpersonal skills;
- Ability to work independently and with strong time management skills;
- Must be customer-service oriented;
- Maintain consistent work hours;
- Experience with support of a global environment preferred;
- Solid problem solving and analytical skills;
- Good communication skills (written and verbal);
- Self-starter who continually develops and broadens their skill set;
- Demonstrates technical proficiency through the pursuit and achievement of industry certifications;
- Flexibility and willingness to be on-call and available, including weekends, and participate in a team on-call rotation;
- Organization and documentation skills;
- Working knowledge of networking topologies, TCP/IP, DNS, DHCP, Wireless;
- Experience with Jamf, MS Intune, EndPoint Protection, Adobe, MDM;
- Certifications such as A+, ACMT, MCSA Desktop, MCSE Desktop, Microsoft Specialist, are a plus;
Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce.
We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.
Desktop Support Technician in Bracknell employer: Flexera Software
Flexera is an exceptional employer that prioritises employee growth and development within a dynamic and inclusive work culture. As a Desktop Support Technician, you will be part of a collaborative team dedicated to delivering world-class support while enjoying benefits such as flexible working hours, opportunities for professional certification, and a commitment to diversity and inclusion. Join us in our mission to transform the software industry and make a meaningful impact on technology value optimisation.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Technician in Bracknell
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at Flexera or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare for technical interviews by brushing up on troubleshooting scenarios and common software issues. Practise explaining your thought process clearly, as communication is key in this role.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, don’t wait around. Apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Stay flexible! The tech world is always changing, so be open to learning new tools and technologies. Highlight your willingness to adapt during interviews, as it’s a trait that employers love to see.
We think you need these skills to ace Desktop Support Technician in Bracknell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Desktop Support Technician role. Highlight relevant experience and skills that match the job description, like your technical support background and familiarity with software like Microsoft Office and Adobe applications.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can help Flexera achieve its goals. Don’t forget to mention your customer service orientation and problem-solving abilities!
Show Off Your Communication Skills:Since good communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to showcase any relevant experiences where you’ve successfully communicated technical information to non-technical users.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team at Flexera!
How to prepare for a job interview at Flexera Software
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the software and hardware mentioned in the job description. Be ready to discuss your experience with Microsoft Windows, macOS, and tools like SCCM or Jamf. This will show that you're not just familiar with the tech but can also troubleshoot effectively.
✨Show Off Your Communication Skills
Since this role requires strong communication, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user. Demonstrating your ability to communicate clearly and effectively will set you apart.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life support scenarios. Think about past experiences where you solved a problem or handled a difficult situation. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Research Flexera's Culture and Values
Familiarise yourself with Flexera’s mission and values, especially their commitment to diversity and inclusion. Being able to align your personal values with those of the company can make a strong impression. It shows that you’re not just looking for a job, but a place where you can contribute positively.
